Toolkit Mental Health Commission of Canada

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Acknowledgements, The creation of the Toolkit for e Mental Health Implementation for Canada was a joint. effort of the Centre for Research in Family Health CRFH IWK Health Centre and. the Mental Health Commission of Canada MHCC in consultation with stakeholders. IWK Health Centre Project Team, Dr Patrick McGrath Department of Psychiatry Dalhousie University Halifax NS Canada. Dr Lori Wozney Centre for Research in Family Health IWK Health Centre Halifax NS Canada. Dr Andrea Bishop Strenghening Transitions in Care IWK Health Centre Halifax NS Canada. Dr Janet Curran School of Nursing Dalhousie University Halifax NS Canada. Dr Jill Chorney Clinical Psychology IWK Health Centre Halifax NS Canada. Swati S Rathore Centre for Research in Family Health IWK Health Centre Halifax NS Canada. MHCC Knowledge Exchange Centre, MaryAnn Notarianni Manager e Mental Health Knowledge Exchange Centre Mental Health Commission of Canada. Meg Schellenberg Program Manager e Mental Health Knowledge Exchange Centre Mental Health Commission of Canada. Ce document est disponible en fran ais,Citation information Copyright. Suggested Citation McGrath P Wozney L Rathore S S Notarianni 2018 Mental Health Commission of Canada. M Schellenberg M 2018 Toolkit for e Mental Health Implementation The views represented herein solely represent the views of the Mental. Mental Health Commission of Canada Ottawa ON Health Commission of Canada. This document is available at http www mentalhealthcommission ca Production of this document is made possible through a financial. contribution from Health Canada, ISBN 978 1 77318 062 5 Print 978 1 77318 061 8 Online.
Legal deposit National Library of Canada,TABLE OF CONTENTS. Introduction to the toolkit 3 Module 2 Roadmap for launching e mental health 31. What is e mental health 3 Objectives 31, Why an e mental health implementation toolkit 4 Formula for success 32. Who is the toolkit for 5 Launching e mental health in practice 33. How to use the toolkit 6 Stage 1 Map the destination 33. Disclaimer 7 Define what needs to change and why 33. Locate accessible data 34, Module 1 Exploring the world of e mental health 9 Table 5 Possible data sources 34. Objectives 9 Consider costs 35, Getting to know existing e mental health options 10 Start up costs for practitioners 35. Table 1 Types of e mental technologies 11 Costs for patients 36. Examples of e mental health 13 Train and communicate 36. Benefits and outcomes linked to e mental health 14 Stage 2 Launching new e mental health. Challenges in selecting evaluating e mental health tools 15 programs and services. Deciding how to use e mental health 16 Countdown checklist 37. People first putting patients centre stage 16 Checking in on how it is going 38. Social and cultural relevance 16 Stage 3 Go Full scale integration 39. Familiarity and developmental readiness 17 Determine next steps 39. Patient access to electronic products 17 Module 2 Mini case scenario 41. Table 2 Pros and cons of different technologies Table 6 Live Chat vs Texting 42. for e mental health,Diagnostic severity and therapy needs 19.
Building e mental health into the clinician workflow 21. Table 3 Five typical approaches to e mental,health integration 22. Evaluating potential e mental health tools yourself 23. Table 4 Checklist Five things to think about while. assessing e mental health tools,Module 1 Mini case scenario 27. E ME N TA L HE A LT H IMP L E ME N TAT I O N T O O L K I T 1. Module 3 Building your digital skill set 47 Module 5 Leadership for e mental health innovation 77. Objectives 47 Objectives 77, E mental health skills and competencies 48 Develop a compelling but realistic vision 78. Technology attitudes and skills 48 Clinical leadership and team working 79. Interpretation and analysis of e mental health data 49 Champion disruptive innovation 79. E communication 49 Know your champions 80, Do no harm Protection of personal health information 50 Policy experimentation 80. Federal and provincial privacy policies and standards 51 Module 5 Mini case scenario 83. Regulation of medical devices 52, Professional policies and standards 53 References 86.
Organizational policies 54, E mental health professional development plan 55 Appendices 91. Tips for a good e mental health learning plan 57 Appendix 1 Readiness for e Mental Health Self Assessment 92. Module 3 Mini case scenario 59 Appendix 2 Implementation Project Checklist 93. Appendix 3 Workflow Checkup 97, Module 4 Engaging patients in e mental health 63 Appendix 4 E Mental Health Planning Canvas 98. Objectives 63 Appendix 5 Workflow Mapping 99, What we think we know about e mental health 64 Appendix 6 Computer Skills Self Assessment 100. The impact of clear endorsement 65 Appendix 7 SWOT Brainstorm 101. Strategies for engaging patients in e mental health 66 Appendix 8 SMART Goals Worksheet for Clinical Staff 102. Inform me 68 Appendix 9 Training Planner 104, Engage me 68 Appendix 10 Patient Satisfaction Survey 106. Empower me 69 Appendix 11 Informed Consent for,Partner with me 69 Electronic Communication.
Support my e community 69 Appendix 12 Patient FAQ Sheet 109. Module 4 Mini case scenario 71 Glossary 110, 2 E ME N TA L HE A LT H IMP L E ME N TAT I O N T O O L K I T. Introduction,to the toolkit,What is e mental health. The term e mental health refers to the use of Technology is evolving and new innovation comes into. the market at a very fast pace E mental health can. the internet and other electronic communication,include but are not limted to. technologies to deliver mental health information, instant messaging and video based counselling services. and care E mental health services are an,also known as telehealth or telepsychiatry.
effective and complementary option to,consumer information portals. traditional face to face mental health support, By providing accessible and convenient assistance online support groups forums and social networks. e mental health can play an important role for mobile phone applications. patients seeking help 1 online assessment or diagnostic tools. blogs and podcasts,therapeutic gaming programs robotic simulation. and virtual reality systems, E ME N TA L HE A LT H IMP L E ME N TAT I O N T O O L K I T 3. Why an e mental health implementation toolkit, Provincial and territorial jurisdictions have improved e health resources To support the establishment of e mental health programs this.
for health providers But mental health care practitioners continue to implementation toolkit was developed The goal of the toolkit is to. identify common barriers around the provision of e mental health provide. including 2, an introductory resource for practitioners who may not yet have. procedural and administrative hurdles any formal e health training. demanding workloads for clinicians evidence informed samples and templates for e mental health. planning and implementation, patient concerns regarding privacy of personal data. a useful resource for front line practitioners managers and senior. lack of evidence surrounding cost effectiveness, mental health leaders with a project implementation quality. lack of leadership risk focus, lack of e mental health legislation or regulation a support to e mental health champions and leaders who provide. lack of interoperability in connecting with current training and guidance to other health practitioners. health system a map of current internationally recognized e mental health. Overcoming these barriers is a challenge for financially strained mental practices and trends. health care systems that face increasing demand and an aging clinical a starting point for promoting knowledge sharing lessons. workforce However research shows the likelihood of achieving successful learned successes and challenges. e health programs increases when 3, The toolkit reflects information gathered from the knowledge and.
leaders at all levels e g government health authorities health experience of the authors and research group an environmental scan. centres etc support the implementation of e health initiatives 4 and rapid review of existing literature 5 interviews conducted with. implementation guidelines are systematic and participatory key informants across Canada and internationally 6 peer reviewed. research templates and examples provided by relevant organizations and. before implementation an environmental readiness assessment. insights shared by many on the ground practitioners at various meetings. is conducted,gatherings and forums, barriers and facilitators are assessed and addressed. adequate resources are dedicated to the implementation. of e health, 4 E ME N TA L HE A LT H IMP L E ME N TAT I O N T O O L K I T. WHO IS THE TOOLKIT FOR,Psychologists, Counsellors psychotherapists including general clinical health counselling. Community health workers,Social workers Occupational therapists. Mental health nurses Peer support workers,Primary health care nurses.
Other allied health workers, E ME N TA L HE A LT H IMP L E ME N TAT I O N T O O L K I T 5. How to use the toolkit,Launching and, The toolkit includes a set of strategies to sustaining progress. successfully plan and initiate e mental health, innovation in clinical practice These five Preparing launching and. modules reflect a process that is dynamic evaluating new e mental health. and iterative rather than linear Each module uptake Effectively monitoring. includes groundwork information planning and and evaluating progress for. guidance models self assessments mini case sustainability. scenarios and links to other resources,Exploring the world. of e mental health 3,Building your digital skill set.
Understanding trends and current,e health solutions so they can be. embedded into practice Learning Assessing e mental health. to review and select appropriate competencies to map e mental. e mental health knowledge health training needs Developing. tools resources for the right confidence in using e mental. clinical context health in clinical practice, 6 E ME N TA L HE A LT H IMP L E ME N TAT I O N T O O L K I T. Engaging patients,in e mental health,Learning about perceptions issues. and expectations of patients and Disclaimer,colleagues Reviewing strategies. Canadian mental health services exist in many different forms. for communicating better with and service models This toolkit is not an exhaustive list of all. patients actions your practice may need to take before launching an. e mental health program you should take your own steps to. ensure your practice is prepared to deliver safe and effective. electronic based health care, This toolkit is intended to be generic i e applicable to all.
MO e mental health tools therefore as you move forward. with your e mental health implementation you may need. 5 to seek additional information from relevant resources. and stakeholders, Leadership for e mental Every reasonable effort has been made to ensure the. health innovation information presented in this toolkit is current and accurate. The toolkit does not replace the advice guidance and support. provided by local health authorities professional associations. Providing strategic leadership or software vendors. for sustainable e mental health,integration, E ME N TA L HE A LT H IMP L E ME N TAT I O N T O O L K I T 7. 8 E ME N TA L HE A LT H IMP L E ME N TAT I O N T O O L K I T. the world of MODULE,e mental health,Objectives, Recognize opportunities for e mental health integration. in your practice, Obtain detailed understanding of the range of e mental. health tools and applications currently available, Be able to evaluate the quality and appropriateness.
of different e mental health tools,Understand the appropriate use of e mental health. E ME N TA L HE A LT H IMP L E ME N TAT I O N T O O L K I T 9. Getting to know existing,e mental health options, Digital resources and services have a significant role Adapt to your local context This toolkit provides advice based on others. experiences with e mental health implementation But there are no hard. to play in promoting and supporting people s mental. and fast rules Every place is different and every roll out is unique you. health It is convenient can provide services tailored to have to adapt the tools to fit your situation and clinical requirements. the needs and requirements of the patients and help in. There may not be a digital solution for every patient E mental health. avoiding stigma Thereby using technology potentially. tools will not be appropriate for every patient, improves the quality and efficiency and brings equity in. Not all barriers are under your control Many e mental health efforts. mental health services in Canada, fail Industry players funding models policy directives technology. There are a few critical realities to keep in mind 7 infrastructure patient and provider needs and accountability structures. all contribute to implementation challenges, E mental health implementation is a process not a one time event.
Do not expect to simply find an e mental health tool and start using Today s digital patient has broad access to tools that promise to help. it immediately Initially it will be disruptive and will likely introduce them self test self diagnose and self treat mental health conditions and. inefficiencies But it can be transformative for patients and clinical disorders These tools vary in their intended audience purpose mode. This toolkit is intended to be generic i e applicable to all e mental health tools therefore as you move forward with your e mental health implementation you may need to seek additional information from relevant resources and stakeholders Every reasonable effort has been made to ensure the information presented in this toolkit is current and accurate The toolkit does not replace the

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