SupportAssist for Home PCs Version 3 Dell

Supportassist For Home Pcs Version 3 Dell-Free PDF

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Notes cautions and warnings, NOTE A NOTE indicates important information that helps you make better use of your product. CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the. WARNING A WARNING indicates a potential for property damage personal injury or death. 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its. subsidiaries Other trademarks may be trademarks of their respective owners. 1 Introduction 5,Key features 5,New features in this release 5. Supported PCs 5, SupportAssist capabilities and Dell service plans 6. Additional resources 7, 2 Getting started with SupportAssist for Home PCs 8. Minimum PC requirements 8,Install SupportAssist 9,SupportAssist user interface 9.
Change language setting 11,Create SupportAssist profile 11. Create a new Dell My Account 12,Sign in with social media account 12. Update contact and shipping information 13,Use different SupportAssist profile 13. PC details 13,Configure Internet settings 14,Scheduled scans and optimizations 14. Schedule automatic scans and optimizations 14,Manually upgrade SupportAssist 15.
Notifications 15,Notifications on SupportAssist window 15. Notifications on taskbar or Windows Action Center 16. Banners on SupportAssist home page 17,Disable SupportAssist notifications 17. Uninstall SupportAssist 18,3 Dell Migrate overview 19. Migrate data from source to target PCs 20,4 Scanning PC hardware 22. Scan specific hardware component 22,Run quick hardware scan 22.
Run stress test 23,Scan Hardware tile notifications 23. 5 Optimizing your PC 25,Clean files 25,Tune PC performance 26. Optimize network 26,Remove viruses and malware 26,Remove potentially unwanted programs 27. Contents 3,Run all PC scans and optimizations 27,6 Creating support request 29. Create support request for issue detected by a scan 29. Manually create a support request 30,View support request details 31.
Issue details page 31,Issue summary page 31,Dispatchable parts 31. 7 Drivers and downloads overview 33,Severity categorization of updates 33. Install driver updates 33,Uninstall driver updates 34. Get Drivers and Downloads tile notifications 35,8 Troubleshooting overview 36. 9 History overview 37,10 Getting support 38,Send files to Dell technical support 39.
Send log files to Dell technical support 40,Start Dell RemoteAssist session 40. 11 Frequently asked questions 41,4 Contents,Introduction. SupportAssist automates support from Dell by proactively and predictively identifying hardware and software issues on your PC. SupportAssist addresses PC performance and stabilization issues prevents security threats monitors and detects hardware failures and. automates the engagement process with Dell Technical support Depending on your Dell service plan SupportAssist also automates. support request creation for issues that are detected during a scan For information on the SupportAssist capabilities for different service. plans see SupportAssist capabilities and Dell service plans on page 6. NOTE In this document the term PC refers to Dell laptops desktops gateways and embedded PCs. SupportAssist enables you to optimize your PC by removing unwanted files optimizing network settings tuning up PC performance and. removing virus and malware It also identifies driver updates available for your PC. SupportAssist collects and sends the required PC information securely to Dell Technical Support The collected information enables Dell to. provide you an enhanced efficient and accelerated support experience. This document provides information about using SupportAssist on PCs running Windows 7 8 or 10 operating systems For information. about using SupportAssist on PCs running Windows 10 in S mode see the SupportAssist for Home PCs User s Guide for Windows 10 in S. Mode available at https www dell com serviceabilitytools. Key features,New features in this release,Supported PCs. SupportAssist capabilities and Dell service plans,Additional resources. Key features, Predictive and proactive issue detection and notification.
Manually or automatically check for driver updates available for your PC. Manually or automatically scan your PC hardware to identify issues. Automatically create a support request for a hardware issue detected in your PC. Manually create a support request for an issue in your PC. Clean temporary files optimize network connectivity fine tune PC performance and remove viruses and malware. Manually send files to Dell technical support, NOTE SupportAssist capabilities available for a PC vary depending on the Dell service plan of the PC. New features in this release, Ability to migrate files and settings from a Dell or non Dell PC to a different Dell PC using the Dell Migrate service For more information. go to www Dell com Migrate, NOTE The Dell Migrate service is available only for Inspiron XPS and Alienware PCs in the United States region. Supported PCs, SupportAssist is supported on the following Dell PCs. Laptops and desktops,Introduction 5, NOTE SupportAssist is not supported on virtual machines.
SupportAssist capabilities and Dell service plans, SupportAssist proactively and predictively detects and notifies you about hardware and software issues that may occur on your PC. Depending on your Dell service plan SupportAssist automates and facilitates your engagement with Dell Technical Support. The following table summarizes the SupportAssist capabilities for PCs with an active Basic Premium Support ProSupport ProSupport. Plus and Premium Support Plus service plans, Table 1 SupportAssist capabilities and Dell service plans. SupportAssist Description Dell service plans,capabilities. Basic Premium ProSupport ProSupport Premium,Support Plus Support. Schedule hardware You can schedule hardware and software. and software scans scans depending on your preference. SupportAssist performs the scans based on,the schedule.
Clean files manually You can clear temporary redundant and. other unwanted files from your PC, Tune PC You can adjust the power settings registry. performance files and memory allocations to fine tune your. manually PC performance, Optimize network You can optimize network connectivity by. connectivity adjusting the settings to have an efficient and. manually reliable network, Troubleshoot You can fix common PC issues by using the. issues manually step by step instructions and video tutorials. that are available on the troubleshooting, Scan and update You can manually scan and install the driver. drivers manually updates that are available for your PC. Self dispatch parts If an issue is detected for in warranty parts. through manual during manual scans you are prompted to. scans confirm your shipping address for dispatching. the replacement part, Self dispatch parts If an issue is detected for in warranty parts.
through automated during automated scans you are prompted to. scans confirm your shipping address for dispatching. the replacement part, Request onsite You can request a service technician to visit. assistance for you for replacing a self replaceable part at. replacing a self your location,replaceable part1, Automated support If an issue is detected during a scheduled. request creation scan a support request is automatically. created and a Dell Technical Support agent,contacts you about the solution. 6 Introduction, Table 1 SupportAssist capabilities and Dell service plans continued. SupportAssist Description Dell service plans,capabilities.
Basic Premium ProSupport ProSupport Premium,Support Plus Support. Create support You can manually create a support request if. request manually you presume that there is an issue that is not. detected by SupportAssist, Remove viruses Isolate remove and restore files that are. and malware corrupted by viruses and malware to keep. manually2 your PC secure, Predictive issue If a part is identified for possible failure an. detection and alert is sent to you SupportAssist opens a. support request support request and a Dell Technical Support. creation for failure agent contacts you to ship the replacement. prevention3 part,Notify PC Depending on your operating system a. optimization issues notification is displayed on your task bar or in. that are detected Windows action center about PC optimization. during scheduled issues that are detected during scheduled. scans scans, Automated PC SupportAssist automatically optimizes your.
optimizations2 PC during automated scans, Specify preferred You can provide your preferred contact time. contact time4 A Dell Technical Support agent contacts you. only during the specified hours, 1 Onsite assistance for replacing a self replaceable part is available only in certain regions. 2 The virus and malware removal capability is not available in certain regions for example China. 3 Predictive analysis failure detection includes hard drives solid state drives batteries thermals and desktop fans. 4 Preferred contact time can be provided only by customers in U S or Canada. Additional resources, Besides this guide you can also see the following resources. For questions about SupportAssist go to the Dell SupportAssist Community. For video tutorials about various SupportAssist features see the SupportAssist for Home PCs on YouTube. Introduction 7,Getting started with SupportAssist for Home. SupportAssist is preinstalled on your PC you can open SupportAssist by browsing through your applications If SupportAssist is not. preinstalled follow the instructions in this section to install SupportAssist create a SupportAssist profile and configure your SupportAssist. Minimum PC requirements,Install SupportAssist,SupportAssist user interface.
Change language setting,Create SupportAssist profile. Update contact and shipping information,Use different SupportAssist profile. PC details,Configure Internet settings,Scheduled scans and optimizations. Manually upgrade SupportAssist,Notifications,Uninstall SupportAssist. Minimum PC requirements, The following table lists the minimum PC requirements for installing and using SupportAssist.
Table 2 Minimum PC requirements,Particulars Requirements. Operating system Laptops and desktops,NOTE SupportAssist is. Microsoft Windows 7 SP1,supported on both 32 bit and. Microsoft Windows 8,64 bit operating systems,Microsoft Windows 8 1. Microsoft Windows 10,Edge Gateways, Microsoft Windows 10 IoT Enterprise 2015 LTSB only 64 bit.
Microsoft Windows 10 IoT Enterprise 2016 LTSB only 64 bit. Embedded Box PCs, Microsoft Windows Embedded Standard 7P only 64 bit. Microsoft Windows Embedded Standard 7E only 64 bit. Microsoft Windows 7 Professional only 64 bit, Microsoft Windows 7 Professional for Embedded Systems only 64 bit. Microsoft Windows 10 Professional only 64 bit, Microsoft Windows 10 IoT Enterprise 2015 LTSB only 64 bit. Microsoft Windows 10 IoT Enterprise 2016 LTSB only 64 bit. Software Microsoft NET Framework 4 6 1,8 Getting started with SupportAssist for Home PCs. Table 2 Minimum PC requirements continued,Particulars Requirements.
NOTE If you do not have Microsoft NET Framework 4 6 1 SupportAssist installs. the latest Microsoft NET Framework on your PC, Web browser Microsoft Edge or Internet Explorer 10 or later. Hardware Memory RAM 2 GB,Hard drive free space 1 GB. Network Internet connectivity, Ports 5700 To open the SupportAssist user interface. 9012 To communicate with Dell SupportAssist service. 8883 8884 8885 or 8886 To communicate with Dell support website. 28283 To pair your Dell PC to any other PC for data migration. 28100 28700 To migrate your data to your Dell PC from any other PC. The PC must be able to connect to the following destinations. https apidp dell com,https fuslite dell com,https cs is dell com. https techdirect dell com,https api dell com,https downloads dell com.
https www dell com,https dl dell com,http content dellsupportcenter com. Display resolution 1200 x 720,Install SupportAssist. Prerequisites, The PC must meet the minimum PC requirements for installing and using SupportAssist See Minimum PC requirements on page 8. You must have administrator rights on the PC,About this task. By default SupportAssist is installed on all PCs shipped from the Dell factory If SupportAssist is not installed on your PC you can manually. download and install SupportAssist,1 Go to www dell com supportassistforpcs.
2 Click Download Now,The SupportAssistInstaller exe file is downloaded. 3 Double click the SupportAssistInstaller exe file. The SupportAssist installer package is downloaded and SupportAssist is automatically installed and a shortcut icon is created on the. NOTE On PCs with operating system build number 16299 or later the shortcut icon is not created. 4 In the SupportAssist installer window click Launch. The SupportAssist window is displayed,SupportAssist user interface. Click Start Now to run all the scans and optimizations from the home page. Getting started with SupportAssist for Home PCs 9, NOTE If there is a pending notification or SupportAssist requires you to perform an action only the tiles view is. SupportAssist for Home PCs Version 3 5 User s Guide May 2020 Rev A01 Notes cautions and warnings NOTE A NOTE indicates important information that helps you make better use of your product CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury

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