Organizational Behavior Improving Performance and

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Chapter 2,CHAPTER OVERVIEW, Job performance is the set of employee behaviors that contribute to organizational goal. accomplishment It has three components 1 task performance or the transformation. of resources into goods and services 2 citizenship behaviors or voluntary employee. actions that contribute to the organization and 3 counterproductive behaviors or. employee actions that hinder organizational accomplishments This chapter discusses. trends that affect job performance in today s organizations as well as practices that. organizations can use to manage job performance ,LEARNING GOALS. After reading this chapter you should be able to answer the following questions . 2 1 What is the definition of job performance What are the three dimensions of job. performance , 2 2 What is task performance How do organizations identify the behaviors that. underlie task performance , 2 3 What is citizenship behavior and what are some specific examples of it . 2 4 What is counterproductive behavior and what are some specific examples of it . 2 5 What workplace trends affect job performance in today s organizations . 2 6 How can organizations use job performance information to manage employee. performance , 2017 by McGraw Hill Education This is proprietary material solely for authorized instructor use Not authorized for sale or.
distribution in any manner This document may not be copied scanned duplicated forwarded distributed or posted on a website . in whole or part , Chapter 2,CHAPTER OUTLINE,I JOB PERFORMANCE. A Defined as the value of the set of employee behaviors that contribute either. positively or negatively to organizational goal accomplishment. 1 Behaviors are within the control of employees but results performance. outcomes may not be, 2 Behaviors must be relevant to job performance. II WHAT DOES IT MEAN TO BE A GOOD PERFORMER , A Task Performance. 1 Task performance involves employee behaviors that are directly involved in. the transformation of organizational resources into the goods or services that. the organization produces, a Routine task performance involves well known responses to predictable. demands, b Adaptive task performance involves responses to novel or unusual task.
demands, c Creative task performance involves developing ideas or physical products. that are both novel and useful, 2 Job analysis can be used to define task performance for different jobs. a List the activities done on the job, b Use subject matter experts to rate each activity on importance and. frequency, c Select the activities that are rated highly on importance and frequency and. use them to describe the job, d Job analysis results can be used to create the tools managers need to.
evaluate job performance, e O NET the Occupational Information Network is an online database that. provides job descriptions for most jobs, i Information from O NET needs to be supplemented to capture. organizational values and strategies, Try This Figure 2 1 illustrates the O NET results for a flight attendant. job and points out that the information should be supplemented with. behaviors that support the values and strategy of the organization To. reinforce this point in a way that really engages students ask for an. example of a job from a student in class and then brainstorm to. 2017 by McGraw Hill Education This is proprietary material solely for authorized instructor use Not authorized for sale or. distribution in any manner This document may not be copied scanned duplicated forwarded distributed or posted on a website . in whole or part , Chapter 2, identify critical tasks After you have a reasonable list enter the job in. O NET http online onetcenter org and then compare the resulting. tasks with the list from the brainstorm At that point you can discuss. reasons why the lists may have differed Although the brainstorm list. may be shorter and less detailed it typically includes extra tasks that. reflect student assumptions regarding organizational values and. strategy , 3 Task performance behaviors are not simply performed or not performed .
the best employees exceed performance expectations by going the extra mile. on the job, B Citizenship Behavior, 1 Citizenship behavior is defined as voluntary employee activities that may or. may not be rewarded but contribute to the organization by improving the. overall quality of the setting in which the work takes place. a Interpersonal citizenship behavior involves assisting and supporting. coworkers in a way that goes beyond normal job expectations Helping . courtesy and sportsmanship are all interpersonal citizenship behaviors. OB Assessments Helping This survey helps students to assess how. helpful they are under normal circumstances Since helping behaviors are. socially desirable this may be a good time to point out the value of honest. self assessment to students If students are unsure of whether or not they. can evaluate themselves objectively in this regard they may want to ask. co workers or class teammates to fill out the form about them It is also. worthwhile to discuss the importance of helping behaviors relative to task. performance in the context of teams Which type of performance is more. important What reactions do team members have when confronted with. a team member who is not helpful Is this the same reaction when a team. is confronted with a member who is not effective with respect to task. performance Please see the Instructor PowerPoints for Bonus. Assessments on Sportsmanship and Political Deviance Please see. the Connect assignments for this chapter for assessment on. Boosterism and Trait Creativity Please email me at colq uga edu if. you have any questions about using these assessments in your teaching . b Organizational citizenship behavior involves supporting and defending the. organization through voice offering supportive ideas for change civic. virtue participating in company activities at a deeper than normal level . and boosterism representing the company in a positive way in public . Try This Ask students to name examples of organizational citizenship. behaviors in jobs that they ve held For example students who have. 2017 by McGraw Hill Education This is proprietary material solely for authorized instructor use Not authorized for sale or. distribution in any manner This document may not be copied scanned duplicated forwarded distributed or posted on a website . in whole or part , Chapter 2, worked as servers might have suggested better menu items voice might. have paid attention to how other restaurants did things civic virtue and. might have said good things about the restaurant to their friends rather. than sharing kitchen horror stories boosterism , c Citizenship behaviors are relevant for all jobs and provide clear benefits. to the effectiveness of work groups and organizations. d Citizenship behaviors become more vital during organizational crises. OB Internationally A good question to ask students in class is whether. they think that citizenship behaviors are likely to be valued differently in. different cultures The findings from the study described in the insert box. suggest that the value for citizenship behavior may be universal and this. may surprise some students The discussion can focus on why the value. of these behaviors may be similar across cultures that may seem to be. quite differ from one another , C Counterproductive Behavior. 1 Counterproductive behaviors intentionally hinder organizational goal. accomplishments, a Property deviance harms an organizations assets and possessions and.
can include sabotage and theft, b Production deviance reduces the efficiency of work output and includes. wasting resources and substance abuse, c Political deviance refers to behaviors that harm individuals within the. organization and can include gossiping and incivility. d Personal aggression involves hostile verbal and physical actions taken. towards other employees Examples are harassment and abuse . OB on Screen Flight The clip referenced in the book begins around the. 1 33 20 mark of the film continuing until about the 1 36 20 mark The clip. depicts a meeting where South Jet Air attorney Hugh Lang tells pilot Whip. Whitaker that although there are a few loose ends to take care of he won t. be held responsible for the crash of an airliner despite being very intoxicated. at the time Hugh suggests that empty bottles of alcohol found on the plane. the alcohol was consumed by Whip during the flight should be blamed on a. flight attendant with whom Whip had a relationship Whip is upset with the. idea and responds sarcastically Hugh responds by saying that although he. thinks Whip is a drunk arrogant skumbag he s also in awe of what he did as. a pilot The scene provides an excellent example of the independence of. various job performance activities On the one hand Whip engages in. behavior at work that s clearly counterproductive On the other hand Whip. engages in behavior that reflects excellent task performance he adapts to. an equipment malfunction flies the airplane inverted and ultimately saves the. 2017 by McGraw Hill Education This is proprietary material solely for authorized instructor use Not authorized for sale or. distribution in any manner This document may not be copied scanned duplicated forwarded distributed or posted on a website . in whole or part , Chapter 2, lives of most of the passengers One topic for class discussion is whether. Whip is an effective performer Students will likely disagree with some. focusing on flying the plan and others focusing on substance abuse and. putting passengers and the crew at risk You can keep track of what they say. and help them realize that they are providing examples of task performance. and counterproductive behavior You can stay focused on the broader. dimensions of task performance and counterproductive behavior or the. narrower examples adaptive task performance and production deviance . Some students may suggest that Whip s counterproductive behavior isn t. important because it s his task performance that saves the lives of his. passengers This may be a valid point in the context of this particular movie . In reality however being drunk while flying an airplane could result in a. mistake that kills everyone on board To convey this point you can ask. students if they would board a plane if they know the pilot was high on. cocaine and had a blood alcohol content of 24 three times the level that. most states use to classify someone as driving while drunk You can also. discuss why counterproductive behavior like this could go on for an extended. period You can suggest that co workers might have had clues that Whip had. problems with substance abuse but they looked the other way because he s. such a great pilot You can ask students to provide other examples of this. type of situation Typically a student will volunteer an example of someone. who is great at task performance but horrible at citizenship behavior or. counterproductive behavior Students will often say they were disappointed. and shocked at the contradiction after it was discovered You can ask them. how these types of situations should be managed This should lead to the. conclusion that it s best to pay attention to the different aspects of. performance and provide feedback highlighting both the positives and the. negatives Please email me at colq uga edu if you have any questions about. using OB on Screen in your teaching , Bonus OB on Screen from 3rd ed Despicable Me The clip referenced in. the book begins around the 43 37 mark of the film continuing until about the. 52 50 mark The clip depicts the behavior of a criminal mastermind named. Gru and in particular his interactions with three orphan girls he adopted as. part of his plot to steal a shrink ray gun that he plans to use to steal the. moon The scene provides an excellent example of the independence of. behaviors that are related to job performance On the one hand Gru is a. criminal so he obviously engages in behavior that s deviant On the other. hand Gru engages in behavior that s much more positive One topic for class. discussion is how Gru stacks up in terms of his performance The students. should be able to quickly identify examples of task performance citizenship. and counterproductive behavior Emphasize that the main point of the clip is. to illustrate that it s problematic to assume where someone might stand on. one performance dimension using knowledge about where the person stands. in terms of another performance dimension In real world contexts where the. intent to is to gather valid information about specific aspects of performance . 2017 by McGraw Hill Education This is proprietary material solely for authorized instructor use Not authorized for sale or. distribution in any manner This document may not be copied scanned duplicated forwarded distributed or posted on a website . in whole or part , Chapter 2, jumping to these types of conclusions can be problematic You can ask.
students to provide examples of where this has happened Typically a. student will volunteer an example of someone who is a great at task. the transformation of organizational resources into the goods or services that the organization produces a Routine task performance involves well known responses to predictable demands b Adaptive task performance involves responses to novel or unusual task demands c Creative task performance involves developing ideas or physical products

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