Kirkpatrick s Four Level Training Evaluation Model MindTools

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Kirkpatrick s Four Level Training Evaluation Model MindTools com https www mindtools com pages article kirkpatrick htm. In this article we ll look at each of the four levels of the Kirkpatrick model and we ll. examine how you can apply the model to evaluate training We ll also look at some of the. situations where it may not be useful,The Four Levels. Donald Kirkpatrick Professor Emeritus at the University of Wisconsin and past president of. the American Society for Training and Development ASTD first published his Four Level. Training Evaluation Model in 1959 in the US Training and Development Journal. The model was then updated in 1975 and again in 1994 when he published his. best known work Evaluating Training Programs,The four levels are. 1 Reaction,2 Learning,3 Behavior,Let s look at each level in greater detail. Level 1 Reaction, This level measures how your trainees the people being trained reacted to the training. Obviously you want them to feel that the training was a valuable experience and you. want them to feel good about the instructor the topic the material its presentation and. It s important to measure reaction because it helps you understand how well the training. was received by your audience It also helps you improve the training for future trainees. including identifying important areas or topics that are missing from the training. Level 2 Learning, At level 2 you measure what your trainees have learned How much has their knowledge.
2 of 7 2 17 17 4 33 PM, Kirkpatrick s Four Level Training Evaluation Model MindTools com https www mindtools com pages article kirkpatrick htm. increased as a result of the training, When you planned the training session you hopefully started with a list of specific learning. objectives these should be the starting point for your measurement Keep in mind that. you can measure learning in different ways depending on these objectives and. depending on whether you re interested in changes to knowledge skills or attitude. It s important to measure this because knowing what your trainees are learning and what. they aren t will help you improve future training,Level 3 Behavior. At this level you evaluate how far your trainees have changed their behavior based on. the training they received Specifically this looks at how trainees apply the information. It s important to realize that behavior can only change if conditions are favorable For. instance imagine you ve skipped measurement at the first two Kirkpatrick levels and. when looking at your group s behavior you determine that no behavior change has taken. place Therefore you assume that your trainees haven t learned anything and that the. training was ineffective, However just because behavior hasn t changed it doesn t mean that trainees haven t. learned anything Perhaps their boss won t let them apply new knowledge Or maybe. they ve learned everything you taught but they have no desire to apply the knowledge. themselves,Level 4 Results, At this level you analyze the final results of your training This includes outcomes that you.
or your organization have determined to be good for business good for the employees or. good for the bottom line, Reprinted with permission of Berrett Koehler Publishers Inc San Francisco CA From Evaluating Training Programs. 1996 by Donald L Kirkpatrick James D Kirkpatrick All rights reserved www bkconnection com. Make sure that you plan your training effectively Use our articles on Training Needs. Assessment Gagne s Nine Levels of Learning and 4MAT to help you do this. 3 of 7 2 17 17 4 33 PM, Kirkpatrick s Four Level Training Evaluation Model MindTools com https www mindtools com pages article kirkpatrick htm. How to Apply the Model,Level 1 Reaction, Start by identifying how you ll measure reaction Consider addressing these questions. Did the trainees feel that the training was worth their time. Did they think that it was successful, What were the biggest strengths of the training and the biggest weaknesses. Did they like the venue and presentation style, Did the training session accommodate their personal learning styles.
Next identify how you want to measure these reactions To do this you ll typically use. employee satisfaction surveys or questionnaires however you can also watch trainees. body language during the training and get verbal feedback by asking trainees directly. about their experience, Once you ve gathered this information look at it carefully Then think about what changes. you could make based on your trainees feedback and suggestions. Level 2 Learning, To measure learning start by identifying what you want to evaluate These things could. be changes in knowledge skills or attitudes, It s often helpful to measure these areas both before and after training So before training. commences test your trainees to determine their knowledge skill levels and attitudes. Once training is finished test your trainees a second time to measure what they have. learned or measure learning with interviews or verbal assessments. Level 3 Behavior, It can be challenging to measure behavior effectively This is a longer term activity that. should take place weeks or months after the initial training. Consider these questions,4 of 7 2 17 17 4 33 PM, Kirkpatrick s Four Level Training Evaluation Model MindTools com https www mindtools com pages article kirkpatrick htm.
Did the trainees put any of their learning to use, Are trainees able to teach their new knowledge skills or attitudes to other people. Are trainees aware that they ve changed their behavior. One of the best ways to measure behavior is to conduct observations and interviews over. Also keep in mind that behavior will only change if conditions are favorable For instance. effective learning could have taken place in the training session But if the overall. organizational culture isn t set up for any behavior changes the trainees might not be able. to apply what they ve learned, Alternatively trainees might not receive support recognition or reward for their behavior. change from their boss So over time they disregard the skills or knowledge that they. have learned and go back to their old behaviors,Level 4 Results. Of all the levels measuring the final results of the training is likely to be the most costly. and time consuming The biggest challenges are identifying which outcomes benefits or. final results are most closely linked to the training and coming up with an effective way to. measure these outcomes over the long term, Here are some outcomes to consider depending on the objectives of your training. Increased employee retention,Increased production,Higher morale.
Reduced waste,Increased sales,Higher quality ratings. Increased customer satisfaction,Fewer staff complaints. 5 of 7 2 17 17 4 33 PM, Kirkpatrick s Four Level Training Evaluation Model MindTools com https www mindtools com pages article kirkpatrick htm. Considerations, Although Kirkpatrick s Four Level Training Evaluation Model is popular and widely used. there are a number of considerations that need to be taken into account when using the. One issue is that it can be time consuming and expensive to use levels 3 or 4 of the. model so it s not practical for all organizations and situations This is especially the case. for organizations that don t have a dedicated training or human resource department or. for one off training sessions or programs, In a similar way it can be expensive and resource intensive to wire up an organization to.
collect data with the sole purpose of evaluating training at levels 3 and 4 Whether or not. this is practical depends on the systems already in place within the organization. The model also assumes that each level s importance is greater than the last level and. that all levels are linked For instance it implies that Reaction is less important ultimately. than Results and that reactions must be positive for learning to take place In practice this. may not be the case, Most importantly organizations change in many ways and behaviors and results change. depending on these as well as on training For example measurable improvements in. areas like retention and productivity could result from the arrival of a new boss or from a. new computer system rather than from training, Kirkpatrick s model is great for trying to evaluate training in a scientific way however so. many variables can be changing in fast changing organizations that analysis at level 4 can. be limited in usefulness,Key Points, The Kirkpatrick Four Level Training Evaluation Model helps trainers to measure the. effectiveness of their training in an objective way The model was originally created by. Donald Kirkpatrick in 1959 and has since gone through several updates and revisions. The Four Levels are as follows,1 Reaction,2 Learning. 6 of 7 2 17 17 4 33 PM, Kirkpatrick s Four Level Training Evaluation Model MindTools com https www mindtools com pages article kirkpatrick htm.
3 Behavior, By going through and analyzing each of these four levels you can gain a thorough. understanding of how effective your training was and how you can improve in the future. Bear in mind that the model isn t practical in all situations and that measuring the. effectiveness of training with the model can be time consuming and use a lot of resources. This site teaches you the skills you need for a happy and successful career and this is just. one of many tools and resources that you ll find here at Mind Tools Subscribe to our free. newsletter or join the Mind Tools Club and really supercharge your career. Rate this resource, Join the Mind Tools Club Sign up for our FREE newsletter. Mind Tools Ltd 1996 2017 All rights reserved Mind Tools is a registered trademark of Mind Tools Ltd. Click here for permissions information,7 of 7 2 17 17 4 33 PM. From Evaluating Training Programs new computer system rather than from training Kirkpatrick s model is great for trying to evaluate training in a scientific way however so many variables can be changing in fast changing organizations that analysis at level 4 can be limited in usefulness Key Points The Kirkpatrick Four Level Training Evaluation Model helps trainers to measure the

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