INTERNATIONAL ISO IEC STANDARD 17024

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ISO IEC 17024 2012 E,COPYRIGHT PROTECTED DOCUMENT, All rights reserved Unless otherwise specified no part of this publication may be reproduced or utilized in any form or by any means. electronic or mechanical including photocopying and microfilm without permission in writing from either ISO at the address below or. ISO s member body in the country of the requester,ISO copyright office. Case postale 56 CH 1211 Geneva 20,Tel 41 22 749 01 11. Fax 41 22 749 09 47,E mail copyright iso org,Web www iso org. Published in Switzerland,Licensed to ACHSM Mr Sadgrove.
ISO Store order 10 1290391 Downloaded 2012 08 28, Single user licence only copying and networking prohibited. ii ISO 2012 All rights reserved,ISO IEC 17024 2012 E. Contents Page,Foreword iv,Introduction v,2 Normative references 1. 3 Terms and definitions 1,4 General requirements 3. 4 1 Legal matters 3, 4 2 Responsibility for decision on certification 3.
4 3 Management of impartiality 4,4 4 Finance and liability 4. 5 Structural requirements 4,5 1 Management and organization structure 4. 5 2 Structure of the certification body in relation to training 5. 6 Resource requirements 5,6 1 General personnel requirements 5. 6 2 Personnel involved in the certification activities 6. 6 3 Outsourcing 7,6 4 Other resources 7,7 Records and information requirements 7. 7 1 Records of applicants candidates and certified persons 7. 7 2 Public information 8,7 3 Confidentiality 8,7 4 Security 8.
8 Certification schemes 9,9 Certification process requirements 10. 9 1 Application process 10,9 2 Assessment process 10. 9 3 Examination process 11,9 4 Decision on certification 11. 9 5 Suspending withdrawing or reducing the scope of certification 12. 9 6 Recertification process 12,9 7 Use of certificates logos and marks 13. 9 8 Appeals against decisions on certification 14,9 9 Complaints 14.
10 Management system requirements 15,10 1 General 15. 10 2 General management system requirements 15, Annex A informative Principles for certification bodies for persons and their certification. activities 19,Bibliography 21,Licensed to ACHSM Mr Sadgrove. ISO Store order 10 1290391 Downloaded 2012 08 28, Single user licence only copying and networking prohibited. ISO 2012 All rights reserved iii,ISO IEC 17024 2012 E.
ISO the International Organization for Standardization and IEC the International Electrotechnical. Commission form the specialized system for worldwide standardization National bodies that are members of. ISO or IEC participate in the development of International Standards through technical committees. established by the respective organization to deal with particular fields of technical activity ISO and IEC. technical committees collaborate in fields of mutual interest Other international organizations governmental. and non governmental in liaison with ISO and IEC also take part in the work In the field of conformity. assessment the ISO Committee on conformity assessment CASCO is responsible for the development of. International Standards and Guides, International Standards are drafted in accordance with the rules given in the ISO IEC Directives Part 2. Draft International Standards are circulated to the national bodies for voting Publication as an International. Standard requires approval by at least 75 of the national bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent. rights ISO shall not be held responsible for identifying any or all such patent rights. ISO IEC 17024 was prepared by the ISO Committee on conformity assessment CASCO. It was circulated for voting to the national bodies of both ISO and IEC and was approved by both. organizations, This second edition cancels and replaces the first edition ISO IEC 17024 2003 which has been technically. Licensed to ACHSM Mr Sadgrove,ISO Store order 10 1290391 Downloaded 2012 08 28. Single user licence only copying and networking prohibited. iv ISO 2012 All rights reserved,ISO IEC 17024 2012 E. Introduction, This International Standard has been developed with the objective of achieving and promoting a globally.
accepted benchmark for organizations operating certification of persons Certification for persons is one. means of providing assurance that the certified person meets the requirements of the certification scheme. Confidence in the respective certification schemes for persons is achieved by means of a globally accepted. process of assessment and periodic re assessments of the competence of certified persons. However it is necessary to distinguish between situations where certification schemes for persons are. justified and situations where other forms of qualification are more appropriate The development of. certification schemes for persons in response to the ever increasing velocity of technological innovation and. growing specialization of personnel can compensate for variations in education and training and thus facilitate. the global job market Alternatives to certification can still be necessary in positions where public services. official or governmental operations are concerned, In contrast to other types of conformity assessment bodies such as management system certification bodies. one of the characteristic functions of the certification body for persons is to conduct an examination which. uses objective criteria to measure competence and scoring While it is recognized that such an examination if. well planned and structured by the certification body for persons can substantially serve to ensure impartiality. of operations and reduce the risk of a conflict of interest additional requirements have been included in this. International Standard, In either case this International Standard can serve as the basis for the recognition of the certification bodies. for persons and the certification schemes under which persons are certified in order to facilitate their. acceptance at the national and international levels Only the harmonization of the system for developing and. maintaining certification schemes for persons can establish the environment for mutual recognition and the. global exchange of personnel, This International Standard specifies requirements which ensure that certification bodies for persons operating. certification schemes for persons operate in a consistent comparable and reliable manner The requirements. in this International Standard are considered to be general requirements for bodies providing certification of. persons Certification of persons can only occur when there is a certification scheme The certification scheme. is designed to supplement the requirements included in this International Standard and include those. requirements that the market needs or desires or that are required by governments. This International Standard can be used as a criteria document for accreditation or peer evaluation or. designation by governmental authorities scheme owners and others. In this International Standard the following verbal forms are used. shall indicates a requirement,should indicates a recommendation. may indicates a permission,can indicates a possibility or a capability.
Further details can be found in the ISO IEC Directives Part 2. Licensed to ACHSM Mr Sadgrove,ISO Store order 10 1290391 Downloaded 2012 08 28. Single user licence only copying and networking prohibited. ISO 2012 All rights reserved v,Licensed to ACHSM Mr Sadgrove. ISO Store order 10 1290391 Downloaded 2012 08 28, Single user licence only copying and networking prohibited. INTERNATIONAL STANDARD ISO IEC 17024 2012 E, Conformity assessment General requirements for bodies. operating certification of persons, This International Standard contains principles and requirements for a body certifying persons against specific.
requirements and includes the development and maintenance of a certification scheme for persons. NOTE For the purposes of this International Standard the term certification body is used in place of the full term. certification body for persons and the term certification scheme is used in place of the full term certification scheme for. 2 Normative references, The following referenced documents are indispensable for the application of this document For dated. references only the edition cited applies For undated references the latest edition of the referenced. document including any amendments applies, ISO IEC 17000 Conformity assessment Vocabulary and general principles. 3 Terms and definitions, For the purposes of this document the terms and definitions given in ISO IEC 17000 and the following apply. certification process, activities by which a certification body determines that a person fulfils certification requirements 3 3. including application assessment decision on certification recertification and use of certificates 3 5 and. logos marks,certification scheme, competence 3 6 and other requirements related to specific occupational or skilled categories of persons.
NOTE For other requirements see 8 3 and 8 4,certification requirements. set of specified requirements including requirements of the scheme to be fulfilled in order to establish or. maintain certification,scheme owner, organization responsible for developing and maintaining a certification scheme 3 2. NOTE The organization can be the certification body itself a governmental authority or other. Licensed to ACHSM Mr Sadgrove,ISO Store order 10 1290391 Downloaded 2012 08 28. Single user licence only copying and networking prohibited. ISO 2012 All rights reserved 1,ISO IEC 17024 2012 E. certificate, document issued by a certification body under the provisions of this International Standard indicating that the.
named person has fulfilled the certification requirements 3 3. NOTE See 9 4 7,competence, ability to apply knowledge and skills to achieve intended results. qualification, demonstrated education training and work experience where applicable. assessment, process that evaluates a person s fulfilment of the requirements of the certification scheme 3 2. examination, mechanism that is part of the assessment 3 8 which measures a candidate s 3 14 competence 3 6 by. one or more means such as written oral practical and observational as defined in the certification scheme. person competent to conduct and score an examination 3 9 where the examination requires professional. invigilator, person authorized by the certification body who administers or supervises an examination 3 9 but does not.
evaluate the competence 3 6 of the candidate 3 14, NOTE Other terms for invigilator are proctor test administrator supervisor. individuals internal or external of the certification body carrying out activities for the certification body. NOTE These include committee members and volunteers. person who has submitted an application to be admitted into the certification process 3 1. applicant 3 13 who has fulfilled specified prerequisites and has been admitted to the certification process. impartiality,presence of objectivity, NOTE 1 Objectivity means that conflicts of interest do not exist or are resolved so as not to adversely influence. subsequent activities of the certification body,Licensed to ACHSM Mr Sadgrove. ISO Store order 10 1290391 Downloaded 2012 08 28, Single user licence only copying and networking prohibited. 2 ISO 2012 All rights reserved,ISO IEC 17024 2012 E.
NOTE 2 Other terms that are useful in conveying the element of impartiality are independence freedom from conflict. of interests freedom from bias lack of prejudice neutrality fairness open mindedness even handedness detachment. equal opportunity for success provided to each candidate 3 14 in the certification process 3 1. evidence that the assessment 3 8 measures what it is intended to measure as defined by the certification. scheme 3 2, NOTE In this international Standard validity is also used in its adjective form valid. reliability, indicator of the extent to which examination 3 9 scores are consistent across different examination times. and locations different examination forms and different examiners 3 10. request by applicant 3 13 candidate 3 14 or certified person for reconsideration of any decision made by. the certification body related to her his desired certification status. expression of dissatisfaction other than appeal 3 19 by any individual or organization to a certification body. relating to the activities of that body or a certified person where a response is expected. NOTE Adapted from ISO IEC 17000 2004 definition 6 5. interested party, individual group or organization affected by the performance of a certified person or the certification body. EXAMPLES Certified person user of the services of the certified person employer of the certified person consumer. governmental authority,surveillance, periodic monitoring during the periods of certification of a certified person s performance to ensure continued. compliance with the certification scheme,4 General requirements.
4 1 Legal matters, The certification body shall be a legal entity or a defined part of a legal entity such that it can be held legally. responsible for its certification activities A governmental certification body is deemed to be a legal entity on. ISO the International Organization for Standardization and IEC the International Electrotechnical Commission form the specialized system for worldwide standardization National bodies that are members of ISO or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical

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