Global Teams Trends Challenges and Solutions

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Introduction, In recent years companies have increasingly turned to virtual teams as a means of connecting and. engaging geographically dispersed workers lowering the costs associated with global. collaboration and enabling greater speed and adaptability These teams have shifted the way in. which organizations traditionally form manage and evaluate team performance Virtual teams. although offering many benefits also pose a number of challenges Developing effective global. leaders keeping remote employees engaged forming and developing global teams monitoring and. evaluating distance employees and developing a global mindset are all areas that companies are. working to better understand, In response to these and other challenges we have spent the last semester researching and writing. about topics of interest to companies either currently utilizing global virtual teams or considering. adoption of virtual teams These topics include virtual team leadership a cost benefit analysis of. virtual communication and face to face communication work life challenges building teams from a. distance monitoring and evaluating distance employees and developing a global mindset in regard. to global virtual teams Each paper includes an annotated bibliography which lists descriptions of. additional resources regarding that paper s topic, We are grateful to CAHRS and its sponsor companies for financial support of the Research Assistant. program We would like to thank Gap Inc American Express and Comcast for their financial. support of the Research Assistant Program and dedication to HRM research We feel fortunate to. have worked with Dr Pamela Stepp Executive Director CAHRS and Dr Bradford Bell Associate. Professor of HR Studies and Director of ILR Executive Education and would like to thank them for. outstanding guidance and encouragement over the course of the semester We are also grateful to. Jo Hagin Program Manager CAHRS for her constant assistance and support. Rebecca Heller Aaron Laurito,Kurt Johnson Maureen Martin. Rex Fitzpatrick Kirsten Sundin,Table of Contents,EXECUTIVE SUMMARY PAPER ABSTRACTS 7.
A COST BENEFIT ANALYSIS OF FACE TO FACE AND VIRTUAL COMMUNICATION OVERCOMING. THE CHALLENGES 9,Annotated Bibliography 21,BUILDING TEAMS FROM A DISTANCE 29. Annotated Bibliography 35, VIRTUAL LEADERSHIP REQUIRED COMPETENCIES FOR EFFECTIVE LEADERS 39. Annotated Bibliography 48, DEVELOPING GLOBAL MINDSET AND THE IMPACT ON VIRTUAL TEAMS 53. Annotated Bibliography 63, CHALLENGES AND INTERVENTIONS IN MONITORING AND EVALUATING VIRTUAL TEAM. PERFORMANCE 69,Annotated Bibliography 76, VIRTUAL TEAMS WORK LIFE CHALLENGES KEEPING REMOTE EMPLOYEES ENGAGED 81.
Annotated Bibliography 89, ABOUT THE CENTER FOR ADVANCED HUMAN RESOURCE STUDIES CAHRS 99. ABOUT THE AUTHORS 99,EXECUTIVE SUMMARY PAPER ABSTRACTS. A Cost Benefit Analysis of Face to Face and Virtual Communication Overcoming the. Challenges, Evolving technologies allow organizations to become increasingly global This trend has led. organizations to adopt virtual communication to face global challenges As increasing numbers of. organizations implement various virtual communication tools face to face contact has shifted to. virtual communication bringing forth new opportunities and threats This paper explores the. debate between face to face and virtual communication and identifies the costs and benefits. associated with each in addition to identifying strategies for effectively utilizing virtual. communication,Building Teams from a Distance, Virtual teams are emerging with increased frequency in organizations around the globe Successful. virtual team building is challenging because teams are frequently composed for short periods of. time and are created to tackle specific tasks Establishing an effective virtual team requires. exemplary leadership easy access to technology and team training as well as rules to protect team. members that address differences in time zones cultures and languages Creating and maintaining. trust along with open lines of communication among team members has also been shown to be. vital for virtual team success While forming effective virtual teams is difficult with effort and. awareness of all parties involved it can be achieved. Virtual Leadership Required Competencies for Effective Leaders. With the advent of the internet and the host of communication tools that have followed teams. today are becoming increasingly dispersed and diverse Studies are now being conducted to. understand how leadership has or should evolve in order to meet the changing needs and demands. of these new and different communities This paper explores leadership in virtual settings and how. it s changing as more teams move away from traditional team environments Specifically it looks at. virtual leadership roles responsibilities and competencies identifies challenges unique to virtual. teams and considers important global implications for effective leadership. Developing Global Mindset and the Impact on Virtual Teams. Greater use of virtual teams is just one way companies are responding to increasingly global. demands Considering the rise of virtual teams developing a global mindset among managers is. essential to overcoming challenges associated with working across languages and cultures This. paper explores the role of a global mindset in overcoming these challenges in the context of remote. virtual work To this end the challenges of global managers working in virtual teams are outlined. the concept of a global mindset is defined and comparisons are made between the characteristics. of locally minded and globally minded managers Next conditions for global virtual team. effectiveness are presented and the essential competencies for managers of global virtual teams. identified Finally strategies for developing a global mindset in leaders and employees are. Challenges and Interventions in Monitoring and Evaluating Virtual Team Performance. Research suggests that the implementation of virtual teams can provide organizations with many. potential benefits remote working options to greater attract and retain employees enhanced. project decision quality stemming from the firm s ability to place the best individuals together on a. team regardless of geographical location closer contact to customers worldwide along with a host. of others However the benefits afforded by virtual teams are also coupled with many challenges. such as effectively monitoring and evaluating virtual team performance This paper aims to provide. insight into what current research has identified as the major roadblocks in monitoring and. evaluating virtual team performance along with research derived recommendations regarding. how to improve upon these challenges, Virtual Teams Work Life Challenges Keeping Remote Employees Engaged.
Remotely located employees are quickly becoming a norm in the modern workplace in response to. evidence that telecommuters save on costs and produce more efficiently There are many. intangible benefits also felt with the increasing prevalence of remote employees Telecommuters. are more satisfied with their work life balance and report lower rates of job burnout Though there. are also many well identified setbacks remotely located managers and employees may face. Employers see the most success with telecommuting by first recruiting the people best fit to fill. these remote roles However the process of developing remote employees is a process that. requires constant monitoring The purpose of this paper is to identify the best practices being used. by companies to keep remote employees engaged while simultaneously avoiding burnout. A COST BENEFIT ANALYSIS OF FACE TO FACE AND VIRTUAL COMMUNICATION. OVERCOMING THE CHALLENGES, Rebecca Heller Gap Inc Graduate Research Assistant for CAHRS. Virtual communication has become the norm for many organizations Baltes Dickson Sherman. Bauer LaGanke 2002 Bergiel Bergiel Balsmeier 2008 Hertel Geister Konradt 2005 As. technology has evolved time and distance barriers have dissolved allowing for access to experts. worldwide The reality of business today demands the use of virtual communication for at least. some work and many professionals will sit on a virtual team at some point Dewar 2006. Although virtual communication offers many advantages it is not without challenges This article. examines the costs and benefits associated with virtual and face to face communication and. identifies strategies to overcome virtual communication s challenges. Advantages of Face to Face Communication, Face to face communication has a number of significant advantages and many observers argue. that there is no replacement for face to face contact regardless of how far technology has evolved. Duke 2001 Oxford Economics 2009 For example face to face contact facilitates the transfer of. tacit knowledge Bower Hinks Wright Hardcastle Cuckow 2001 or knowledge that is not. written or definable but gained through experience Griffith Sawyer Neale 2003 When. communicating face to face the speaker can draw on visual cues from the audience to gain quick. immediate feedback and make rapid adjustments as necessary Storper Venables 2004 Visual. cues and social presence in face to face dialogue also enable members to more easily learn about. one another s background skills experiences and areas of expertise Rosen Furst Blackburn. 2007 These cues build trust within groups that interact face to face Storper Venables 2004. Although organizing and planning for face to face contact can be difficult and costly this in itself. can send a message of value to the recipients Storper Venables 2004. Disadvantages of Face to Face Communication, Although face to face communication has long been the trusted mode of contact it also has a. number of disadvantages Research suggests that minority expression is lower in face to face. groups inhibiting trust in heterogeneous groups and creating unequal participation among. members Krebs Hobman Bordia 2006 Lind 1999 McLeod Baron Weighner Marti Kuh. Yoon 1997 Additionally facilitating face to face contact between co workers or with clients is. often unrealistic for certain organizations as business travel is too costly Rosen et al 2007. Storper Venables 2004 See Table 1,Advantages of Computer Mediated Communication. Recent developments in technology have enabled a new medium for communication known as. computer mediated communication CMC or virtual communication Specifically CMC refers to. any form of exchange that requires the use of a computer Dietz Uhler Clark 2001 CMC. has many advantages for organizations given increased globalization and the need for rapid. knowledge transfer across borders and time zones Additionally CMC addresses many of the. disadvantages of face to face communication such as cost and minority expression CMC has saved. major transnational organizations up to 50 million Bergiel et al 2008 proving it to be a cost. effective way of conducting business Baltes et al 2002 Cascio 2000 Hill 2000. In addition to cost savings CMC eliminates the non verbal cues and power differences Bower et al. 2001 that inhibit equal participation resulting in more equal levels of participation within. heterogeneous groups Dietz Uhler Clark 2001 Hertel et al 2005 Lind 1999 Dietz Uhler and. Clark 2001 found that when groups engaged in CMC followed by a face to face discussion they. perceived their interactions as more enjoyable than groups who did not engage in CMC prior to a. face to face discussion Dietz Uhler and Clark 2001 argue that this difference was attributable to. the fact that CMC enables greater freedom of thought in turn improving the dialogue Moreover. Lind 1999 and Nowak 2003 found that women reported feeling more social presence and were. more satisfied in a CMC environment than men, Also CMC can create equal opportunities in the workplace Physically disadvantaged employees.
have greater access to the virtual environment than the physical workspace creating teams that are. more diverse in makeup and fostering greater creativity and innovation Moreover as performance. in a virtual team is evaluated solely on productivity given that physical appearance remains. anonymous age and race discrimination are greatly reduced in a virtual setting Bergiel et al. 2008 However as technologies offer greater information richness these differences may begin to. In addition to cost and minority expression CMC has a number of other advantages CMC addresses. time constraints Cascio 2000 as asynchronous technologies with a delay between sender and. recipient such as email allow users to communicate at any time and location with access to the. technology Dietz Uhler Clark 2001 Rosen et al 2007 Additionally CMC provides. organizations with access to experts that would otherwise only be accessible at very high travel. costs Cascio 2000 Rosen et al 2007 Moreover CMC holds promising implications for. recruitment With CMC organizations can recruit talented individuals who may not be willing to. relocate for a job but are willing to work virtually Bergiel et al 2008 Cascio 2000 Generally. speaking Dietz Uhler and Clark 2001 argue that CMC is a practical alternative to face to face. communication as participants report it to be enjoyable effortful and valuable. Disadvantages of Computer Mediated Communication, Although CMC provides myriad benefits to organizations in terms of cost diversity recruitment. working to better understand In response to these and other challenges we have spent the last semester researching an d writing about topics of interest to companies either currently utilizing global virtual teams or considering adoption of virtual teams These topics include virtual team leadership a cost benefit analysis of virtual communication and face to face communication work life

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