FIRST Gold Plus Celcom

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FIRST Gold Plus,Frequently Asked Questions,Wonderoam 1 Day RM38 Yes. Credit Limit RM500,Extended Payment 35 days,Deposit NIL RM500 for foreigner. Important Notes, Prices displayed do not include 6 GST as 6 GST will be charged in the bill. VAS purchases e g Add On Content Games Apps Internet roaming usage etc are not. included in usage commitment policy, 7 What happens if I do not fully utilise my Internet allocation. Your Internet allocation will be forfeited, 8 Will I be getting any SMS notification on usage utilisation.
Yes the system will send an SMS notification upon reaching the threshold below. Usage Reminder SMS,Internet 70 100, 9 What happens if I fully utilise the Internet allocation within billing cycle. You can still enjoy the Internet access at 64kpbs To continue enjoying the Internet service at better. speed and limit you can purchase Add On Internet, 10 Can I register for FIRST 1 5 Family Plan with FIRST Gold Plus. Yes you can,FREE Weekend 11 What is FREE Weekend Internet. Internet Every weekend Saturday 12 00am to Sunday 11 59pm you will enjoy complimentary 5GB Internet. a total of 20GB a month that will be refreshed every weekend. 12 What happens if I do not fully utilise the FREE Weekend Internet. Any unused Weekend Internet quotas will be forfeited at the end of the weekend period. 13 What happens if I fully utilise the FREE Weekend Internet. At 70 utilisation you will receive an SMS notification of your usage level and be reminded that. your base Internet allocation will kick in upon 100 utilisation. Upon 100 utilisation of the FREE Weekend Internet you will receive an SMS notification to notify. that your FREE Weekend Internet quota has been fully utilised and any further Internet usage will. be deducted from your base Internet allocation,14 How can I check my Internet balance. You can check your balance by sending Bal Status to 28882. 15 How will my Internet usage be deducted on weekdays. Your Internet usage will be deducted from the Weekday Internet quota. 16 How will my Internet usage be deducted on weekends. In order of priority your Internet usage will be deducted as below. Level Bucket,First FREE Weekend Internet,Second Weekday Internet.
FIRST Gold Plus,Frequently Asked Questions, FREE Unlimited 17 What is FREE Unlimited Social Apps. Social Apps You can use unlimited WhatsApp WeChat without Internet usage. 18 What if I run out of Internet and still use WhatsApp WeChat. You can continue using WhatsApp WeChat at a speed of 64kbps. 19 How long is this FREE Unlimited Social Apps, You will continue to enjoy the benefit as long as your line is active. AnydayGB 20 What is AnydayGB, AnydayGB is a service that allows you to combine your Weekday and Weekend Internet. together It is only available for customers on FIRST Gold FIRST Gold Plus and FIRST Platinum. 21 How can I subscribe to AnydayGB, You can subscribe to the feature by following the steps below. Channel Method,USSD Dial 118 2 and select ANYDAYGB.
Subscribe Send ANYDAYGB to 28882,Stop Subscription Send ANYDAYGB STOP to 28882. Kindly be advised that AnydayGB is not available for FIRST Blue customers. 22 Is it a one time subscription or recurring service. The AnydayGB subscription is an auto recurring service If you want to unsubscribe please send. ANYDAYGB STOP to 28882,23 Is there a fee for AnydayGB. You will be charged RM10 monthly on your bill when you subscribe to AnydayGB. 24 How many times can I subscribe in one billing cycle. One time only and it will take effect in the next billing cycle RM10 fee will also be charged in the. following months, 25 What if I subscribe and stop subscription in the same billing cycle. RM10 will not be charged in the next billing cycle. 26 Can I stop the subscription, Yes If you decide to unsubscribe kindly send ANYDAYGB STOP to 28882. 27 How do I know when the AnydayGB service has merged both Weekday and Weekend Internet in. the next billing cycle, You can check your Internet balance by sending BAL STATUS to 28882 and there will only be 1.
Internet quota This is a combination of your Weekday and Weekend Internet. FIRST Gold Plus,Frequently Asked Questions,Add On 28 What is Add On 1GB Yonder Music. Add On 1GB Yonder Music is an Add On feature for you if you ever need extra Internet quota. 29 What Add On features are available,You are able to subscribe to. Add On 1GB Yonder Music, Add On 2GB Internet Available until 31 December 2016. 30 Where can I purchase these Add On features,You can purchase via these channels below. 31 How can I purchase these Add On features, Below are the steps to perform a one time purchase or auto recurring subscription via SMS.
Add On One time Auto recurring, Add On 1GB Internet MAXUPEXTRA1GB to 28882 MAXUPEXTRA1GBAUTO to 28882. Yonder Music,Add On 2GB Internet MAXUPEXTRA2GB to 28882 N A. 32 What are the keywords to stop an auto recurring subscription. Add On Stop Subscription, Add On 1GB Internet MAXUPEXTRA1GBAUTOSTOP to 28882. Yonder Music, 33 Which plans are eligible to subscribe to Add On. Below are the eligible plans,Add On Eligible plans.
Add On 1GB Internet FIRST Blue,Yonder Music FIRST Blue Internet. FIRST Blue for Business,FIRST Blue Internet Business. FIRST Gold,FIRST Gold Internet,FIRST Gold Business. FIRST Gold Internet Business,FIRST Gold Plus,FIRST Gold Plus Business. FIRST Platinum,FIRST Platinum for Business,FIRST 1 5 Family Plan all supplementary lines.
FIRST Basic 38,FIRST 85 for Business,FIRST 85 Internet plan. Legacy plans,Add On 2GB Internet FIRST Blue,FIRST Blue Internet. FIRST Blue Business,FIRST Blue Internet Business,FIRST Gold. FIRST Gold Internet,FIRST Gold Business,FIRST Gold Plus. Frequently Asked Questions,FIRST Gold Internet Business.
FIRST Gold Plus,FIRST Gold Plus Business,FIRST Platinum. FIRST Platinum for Business,FIRST 1 5 Family Plan all supplementary lines. 34 Can I use the plan s Internet allocation while roaming. No Internet allocation is applicable for domestic use only within Malaysia Internet usage while. roaming will be chargeable on top of your monthly commitment at roaming charges. 35 Am I required to pay the roaming deposit if I request for roaming activation during registration. No You no longer need to pay deposit for roaming activation. International Roaming IR is available upon request. 36 Can I purchase existing Max Up 100MB 500MB 1GB 5GB in the market. No For a FIRST Gold Plus subscriber you are only eligible for the Add On Internet listed above. 37 What happens if I do not fully utilise Add On Internet. Any unused Add On Internet quota will be forfeited. Carry Forward 38 Is this plan eligible for the Carry Forward Internet feature. Internet No This plan is not eligible for Carry Forward Internet. 39 What happens if I have balance on my Internet quota. Any unused quota will be forfeited, WiFiPlus 40 How can I activate the FREE unlimited WiFiPlus. You will receive an SMS containing your WiFiPlus ID Password within 48 hours upon successful. registration of FIRST Gold Plus, 41 What happens if I did not receive the SMS notification for WiFiPlus ID and password What do I need. Please send SMS WIFI STATUS to 22188 and if the reply states that you do not have an active. WiFiPlus account please call Celcom Careline at 1111 for further assistance. Yonder Music 42 What is Yonder Music, Yonder Music is a mobile only digital music service that provides its users with free access to millions.
of songs they can download and play all commercial free As part of the FIRST Gold Plus. experience you get to enjoy this service complimentary for 12 months. 43 How do I download Yonder Music, You will receive an SMS within 48 hours of activation to download the app via Google Play Store or. the Apple App Store, 44 When I use Yonder Music will it be consuming my plan s Internet quota. No it will not be consuming your plan s Internet quota. FIRST Gold Plus,Frequently Asked Questions,FIRST 1 5 45 What is FIRST 1 5 Family Plan. Family Plan FIRST 1 5 Family Plan is a supplementary plan where you may enjoy complimentary Calls SMS. and MMS between principal and the supplementary lines. 46 Can I register for supplementary line s, Yes You can register supplementary line s under FIRST 1 5 Family Plan when you sign up for. FIRST Gold Plus, 47 How many numbers can be registered under supplementary plan.
You may register up to 5 numbers as supplementary lines under FIRST 1 5 Family Plan. 48 Can I register as a supplementary line under FIRST 1 5 Family Plan. Registration of supplementary line under FIRST 1 5 Family Plan is open to all individuals with. FIRST Gold Plus principal line holder,Mobile Number Portability MNP customers. 49 Where can I register for FIRST 1 5 Family Plan,You can register for FIRST 1 5 Family Plan at. Celcom Centre,Celcom Xclusive nationwide, 50 Can I as a foreigner register for FIRST 1 5 Family Plan. Yes however you must pay a deposit of RM500 on top of the required advance payment upon. registration, 51 How much do I need to pay upon registration for FIRST 1 5 Family Plan. Details of payment is as below,Upon Registration 1st Bill and Onward.
Advance Payment RM30 NA,Stamp Duty NA RM10,Monthly commitment fee NA RM30. Commitment fee pro rate NA Up to RM30, Additional Pay Per Use PPU charges may apply for 1st bill and onwards. 52 What are the tariff rates for FIRST 1 5 Family Plan. Details FIRST 1 5 Family Plan,FREE Weekend Internet 1GB. Weekday Internet 1GB,Total Internet month 2GB,Carry Forward Internet Up to 500MB. Complimentary WiFiPlus Unlimited,Same Network,Calls 50 mins.
Other Networks,Same Network,SMS 50 SMS,Other Networks. FREE Calls SMS within Family 2000 mins 2000 SMS,FREE Unlimited Messaging Apps. WhatsApp WeChat,Monthly Commitment RM30,FIRST Gold Plus. Frequently Asked Questions, 53 What will happen if I do not utilise my FIRST 1 5 Family Plan allocation of Calls SMS. Any unutilised Calls SMS allocation within the billing cycle will be forfeited. 54 What happens if I do not fully utilise my FIRST 1 5 Family Plan Internet allocation. Your Internet allocation will be carried forward to next billing cycle up to 500MB Internet provided. you stay on the same plan, 55 What will happen if I exceed my FIRST 1 5 Family Plan allocation.
You will be charged Pay Per Use PPU rate of 20sen mins SMS for any additional usage Internet will. be throttled however you may purchase Add On for additional Internet allocation. Roaming 56 Can I use the plan s Internet allocation while roaming. No Internet allocations are applicable for domestic use only within Malaysia Internet usage while. roaming will be chargeable on top of your monthly commitment at roaming charges. 57 Am I required to pay the roaming deposit if he requests for roaming activation during registration. No You no longer need to pay deposit for roaming activation. International Roaming IR is available upon request. Internet Bonus 58 Is this plan eligible for Internet Bonus. No We have discontinued Internet Bonus feature, 59 How about as an existing customer with Internet Bonus feature. You will no longer be able to enjoy Internet Bonus feature starting from 28 October 2016. Change of Rate 60 Can I change my existing postpaid plan to FIRST Gold Plus. Plan Yes However should you be bounded by any contract you will have to pay off the relevant. penalty before you change to this plan, 61 Can I change my FIRST Gold Plus plan to a Celcom prepaid plan. 62 Can I as existing prepaid customer switch to FIRST Gold Plus and will my credit be carried. Yes you can and any remaining credit balance will be transferred to your new postpaid plan as a. credit amount, 63 Can I use my credit balance to cover my advance payment for FIRST Gold Plus. No you can t Full advance payment is needed during registration. 64 Can I as a customer of any existing postpaid plan change rate plan to FIRST Gold Plus. Yes you can, 65 If I am a principal line with existing supplementary line s that wants to change to FIRST Gold Plus. what will happen to the supplementary line s, Your supplementary lines MUST change their plan to FIRST 1 5 Family Plan or register as a new.
customer with FIRST, Additional 66 Is there a prepaid plan for FIRST Gold Plus. questions No,FIRST Gold Plus,Frequently Asked Questions. 67 Can I as a foreigner subscribe to this plan, Yes however you must pay a deposit of RM500 on top of the required advance payment. 68 How much do I need to pay upon registration,No Item Upon Registration 1st Bill. 1 Advance Payment RM98 N A,2 Stamp Duty N A RM10,3 Monthly Commitment N A RM98.
4 Monthly Commitment pro rated N A Up to RM98, Prices displayed do not include 6 GST as 6 GST will be charged in bill. Termination 69 What happens if I terminate my plan. You will be charged 1 full month of your package value on top of your outstanding bill amount. FIRST Gold Plus is an exclusive plan that gives you great Internet experience with the fastest Internet and Unlimited Calls offerings 2 Is this a promotional basis plan Yes This promotion will start from 28October 31 December 2016 3 What are the benefits of FIRST Gold Plus On top of 20GB Internet and Unlimited Calls to all networks you will also enjoy o 20GB FREE Weekend

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