Facilities Management Good Practice Guide

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Facilities Management Good Practice Guide, Developed through the Hi RES project with the kind support of. With further support provided by,FACILITY MANAGEMENT VICTORIA PTY LTD. Version 1 0 August 2012, Facility Management Association of Australia Ltd FMA Australia. ABN 57 003 551 844,Level 6 313 La Trobe Street,Melbourne Victoria 3000. Phone 61 3 8641 6666,Fax 61 3 9640 0374,policy fma com au.
www fma com au, City of Melbourne was the primary sponsor of this guide Support was received through the Hi RES project which aims to develop and test. solutions to help transform Victoria s apartment buildings to become more sustainable Hi RES is a City of Melbourne led initiative in part. nership with the Cities of Port Phillip and Yarra Strata Community Australia Vic Moreland Energy Foundation and Yarra Energy Founda. tion and was supported by the Victorian Government Sustainability Fund For more information please visit www melbourne vic gov au. Disclaimer, This document has been prepared for the use stated in the document title only and for all other functions for information purposes only. Unless otherwise stated this document must not be relied upon for any purpose including without limitation as professional advice FMA. Australia the City of Melbourne Hi RES partners nor their officers employees or agents accept any responsibility for any inaccuracy of in. formation contained within this document FMA Australia reserves the right to retract this document at any time This document must not. be reproduced in part or full without prior written consent from FMA Australia. Multi Unit Residential, Welcome to the first in a series of Facilities Management Good Practice Guides being developed to provide detailed objective and independent. information on key areas of interest for facilities management professionals and stakeholders in Australia. This Guide provides an overview of facilities management in multi unit residential buildings focusing on common areas and shared services. Its purpose is to provide a common understanding of issues and good practice requirements helping to bridge knowledge gaps between the. various stakeholders involved in the development construction operations maintenance management and administration of multi unit. residential buildings, The Guide covers all key areas relevant to those involved with facilities management activities within Multi Unit Residential facilities regardless. of size complexity or location, As the peak national industry body for facilities management we are proud to have developed this Guide in association with our industry.
partners and stakeholder Reference Group Like all Good Practice Guides this milestone document would not have been possible without the. valuable support of our sponsors including the City of Melbourne s Hi RES project and Facility Management Victoria. Our mission is to inspire shape and influence the facilities management industry and at every opportunity to promote and represent the. interests of Facilities Managers nationally and internationally Publications such as this are essential to support our broader role in representing. and supporting all professionals and organisations involved with the management operation and maintenance of buildings precincts and. community infrastructure throughout Australia, I hope that you find the content of this Guide valuable in your work and we welcome any feedback you may have to assist with future editions. Yours sincerely,Nicholas Burt,Chief Executive Officer. Facility Management Association of Australia,Facilities Management Good Practice Guide. Preface 3 10 Safety 42,Contents 4 11 Dangerous Goods 43. 1 About this Guide 5 12 Hazardous Materials 44, 1 1 Reference Group 5 12 1 Asbestos containing materials 44.
12 2 Synthetic mineral fibres 44,2 What is Facilities Management 6. 12 3 Lead based paint 45,2 1 The role of the modern Facilities Manager 6. 12 4 Ozone depleting substances 45,2 2 Career progression and training 7. 2 3 Multi unit residential FM services 9 13 Health Amenity 46. 13 1 Indoor air quality 46,3 What is Multi Unit Residential 10. 13 2 Lighting and visual environment 46, 3 1 Growing importance of multi unit residential 10.
13 3 Space management 47,3 2 Understand your asset 10. 13 4 Thermal comfort 47,3 3 Strata Owners Corporation legislation 12. 13 5 Noise and acoustics 48,3 4 What makes up common property 13. 13 6 Sustainable transport 48,4 Understanding the Stakeholders 15. 14 Essential Services 49,4 1 Stakeholder relationships 16.
4 2 Stakeholder engagement 16 15 Emergency Management 50. 4 3 Example Hi RES Owner s Guide 18 15 1 Evacuations 50. 5 Sustainability 22 16 Security 51,16 1 Security audits 51. 6 Energy 23, 6 1 Energy management process 25 17 Contract Management 52. 6 2 Energy efficiency retrofits 25 17 1 Contracts and relationships 52. 6 3 Energy management techniques 27 17 2 Contractor management 52. 17 3 Sustainable procurement 54,7 Water 29, 7 1 Key water efficiency principles 29 18 Monitoring and Reporting 55. 7 2 Inspections and collecting baseline data 30 18 1 Objectives targets and performance indicators 56. 7 3 Water conservation initiatives 31,19 Continual Improvement 57. 8 Waste 35 19 1 Key principles 57,8 1 Environmental impacts and benefits 35.
Glossary of Terms Abbreviations 58,8 2 The waste hierarchy 35. References 58,8 3 Waste efficiency options 36,What s next 59. 9 Maintenance 39,9 1 Maintenance planning 39,9 2 Maintenance and sinking funds 40. 9 3 Risk management 41,9 4 Record keeping 41,Multi Unit Residential. 1 About this Guide, This Guide provides an overview of facilities management in multi unit 1 1 Reference Group.
residential buildings focusing on common areas and shared services This Guide has been developed by the Facility Management. The purpose of the Guide is to provide a common understanding of Association of Australia FMA Australia with the aid of a Project. issues and good practice requirements involved in running an efficient Reference Group that included involvement from the following. building helping to bridge knowledge gaps between the various organisations. stakeholders involved in the development construction operations. Carbonetix, maintenance management and administration of multi unit. City of Melbourne,residential buildings,City of Sydney. Structured to support the requirements of a wide range of users Owners Corporation Network of Australia. the Guide can be read as a whole or for its stand alone elements It. Port Phillip City Council, also acts as an initial reference for anyone involved with multi unit. residential facilities including but not limited to Facility Management Victoria P L. Apartment unit owners Green Strata,Owners Corporation OC QIA Group. Owners Corporation or Strata Committee members Strata Community Australia Vic. Owners Corporation or Strata managers Zero Waste SA. Facilities building managers,Developers,Specialist service providers.
Local Government,FMA Australia,Facilities Management Good Practice Guide. 2 What is Facilities Management, Facilities Management FM involves guiding and managing the 2 1 The role of the modern Facilities Manager. operations and maintenance of buildings precincts and community The Facilities Manager organises controls and coordinates the. infrastructure on behalf of property owners Employing over 200 000 strategic and operational management of buildings and facilities in. people in the commercial and residential markets the industry order to ensure the proper and efficient operation of all its physical. contributes over 20 billion annually to the Australian economy aspects creating and sustaining safe and productive environments. and plays a vital role in the realisation of strategic and operational for residents In residential buildings this is typically conducted at all. objectives of business government and the wider community times of the day every day of the year. Facilities management is an age old practice which has existed out The Facilities Manager can consist of a single individual or a. of necessity since buildings were first constructed to support human team with services able to be delivered by dedicated in house. activities The FM industry is generally acknowledged as having professionals or out sourced in whole or part to external providers. stemmed from services provided by janitors and caretakers during the. 1970s An important role of the Facilities Manager is to provide services. meet varying expectations support information be a good listener. As an increasing number of multi unit residential buildings have and deal with conflict to create a community environment residents. been developed over recent decades the demand for facilities are willing to call home. management has also grown accordingly, Their role includes dealing with various contractors and suppliers in. Today s Facilities Managers require a broad and diverse skill set carrying out maintenance and upgrades and providing services such. much more in line with management and business services than the as security cleaning and property maintenance. building trade oriented services of those who once dominated the. industry In larger buildings the Facilities Manager may be required to manage. staff and be part of the recruitment and induction process Therefore. they are again required to have excellence people management skills. Their relationship with support staff and contractors is critical in. ensuring the building is a great place to live and work. In many areas the actual title of Facilities Manager is not commonly. Tips for selecting a Facilities Manager, used however as the wider industry moves toward greater. Ask for experience and track record in similar facilities. consistency and standardisation more providers and professionals are. Expect formal qualifications in facilities management adopting it. or a relevant discipline, Expect continuing professional development and ask.
how this is extended to the FM s staff and contractors. Expect active involvement in the industry and, awareness of current issues and legal requirements. affecting the built environment,Expect to have a good network of suppliers and. technical specialists,Excellent interpersonal skills are a must. FMA Australia,Multi Unit Residential, Also some professionals use the title Facilities Manager when in fact 2 2 Career progression and training. their role has little or no relationship to facilities management Care There are currently four different types of professionals in facilities. should be taken when engaging a Facilities Manager to ensure their management supported by FMA Australia each of which will be. skills and knowledge match your requirements involved in the management of a multi unit residential building. These professionals are supported by on the ground staff such as. Note For the purpose of simplicity the term Facilities Manager is concierge and security officers. used exclusively throughout this Guide,Facilities Officer.
For reference the following are some of the alterative titles adopted An entry level role providing administrative support and at times. by professionals who may be Facilities Managers overseeing maintenance tasks to ensure the day to day smooth. Accommodation Manager operation of a building s infrastructure. Building Manager,Building Supervisor Facilities Administrator. Caretaker An operational level role providing administrative support. including budgeting procurement negotiation contract liaison and. Contracts Manager, documentation as well as coordination of staff and equipment. Essential Services Manager during relocation and at times supervision and physical assistance. Maintenance and Services Manager with maintenance tasks to ensure the day to day smooth operation. of a building s infrastructure,Facilities Services Manager. Facilities Administrator,Facilities Manager,Facility Management Consultant. Organises controls and coordinates the strategic and operational. Facility Operations Manager, management of buildings and facilities in public and private.
Operations Manager organisations to ensure the proper and efficient operation of. Property Manager all physical aspects including creating and sustaining safe and. productive environments for occupants, Note A professional with one of the above titles may also not be a. Facilities Manager Director of Facilities, Has full accountability and authority for the successful coordination. and performance of facilities management activities within their. organisation or business unit Responsibilities may cover numerous. sites multiple types of facilities and can include responsibility for. hundreds of staff and associated set up of professional performance. The skills education and experience requirements for each of these. roles increases at each level with the vast majority of professionals. involved in providing facilities management services at the Facilities. Manager level For example the expectation for a Facilities Manager. is expected to have either, 2 years minimum experience and a Diploma of Facilities. Management or Bachelor in related field, 5 years minimum experience with no formal education. This is complemented by Continuing Professional Development CPD. Facilities Management Good Practice Guide Version 1 0 August 2012 Facility Management Association of Australia Ltd FMA Australia ABN 57 003 551 844 Level 6 313 La Trobe Street Melbourne Victoria 3000 Phone 61 3 8641 6666 Fax 61 3 9640 0374 policy fma com au www fma com au City of Melbourne was the primary sponsor of this guide

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