Boost Mobile CPUC Pilot Program

Boost Mobile Cpuc Pilot Program-Free PDF

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Disclaimer Contents of this presentation are subject to further revision modification. 2017 Sprint All rights reserved This information is subject to Sprint policies regarding use and is the property of Sprint and or its relevant affiliates and may contain restricted confidential or privileged materials intended for the sole use of the intended recipient Any review use distribution or disclosure is prohibited without authorization 2. Pilot Overview,iFoster Cohort Program Details,Additional Partners Program Details. 2017 Sprint All rights reserved This information is subject to Sprint policies regarding use and is the property of Sprint and or its relevant affiliates and may contain restricted confidential or privileged materials intended for the sole use of the intended recipient Any review use distribution or disclosure is prohibited without authorization 3. Pilot Overview, In direct response to CPUC concerns regarding the FCC s NPRM NOI low subscriber response and renewal rates and an overall desire to. improve in the existing CA LifeLine program Boost presents the proposed pilot offering a subsidized wireless offer to qualifying CA residents. Through partnerships with the CPUC NPOs CBOs and CA government agencies eligible members participating in this pilot may receive a. 15 00 discount to Boost service plans This multi phased pilot will include subscriber volume that is high enough to provide a statistically. significant sampling and will yield meaningful information including improved take rate and other goals and objectives as defined by the CPUC. Monthly subsidy reimbursement for active subscribers to be funded by the CPUC specific partner subsidy amounts vary as set forth below. ELIGIBILITY AWARENESS ACTIVATION SUBSIDY,REIMBURSEMENT. How is a potential customer pre How does a customer learn How does the customer get. determined to be eligible for the about this program onto the discounted Boost How does Boost reconcile with. discounted LL program on Boost monthly rate plan the CPUC. Proposals for Pilot,ETC status not applicable to pilot program. 1 LL per Household not applicable to pilot program. Eligibility Determination CPUC Partners determines eligible participants for pilot. Inactivity Rules not applicable to pilot program Payment of non subsidized monthly charge counts as activity. Annual Recertification eligible for duration of pilot program Monthly eligibility file confirmation serves as annual. Expedited approval of the Pilot Program, 2017 Sprint All rights reserved This information is subject to Sprint policies regarding use and is the property of Sprint and or its relevant affiliates and may contain restricted confidential or privileged materials intended for the sole use of the intended recipient Any review use distribution or disclosure is prohibited without authorization 4.
Pilot Program Multi Phased Rollout Approach,Crawl Walk Run. Once program approval is reached Boost can set up operational model within 6 8 weeks Dates below are tentative. Boost can support a model where we run multiple partners at the same time but we can introduce a new one every 4 6 weeks. Note CPUC may add additional partners to any of the existing phases or create additional phases. California Child Phase 3 TBD,Phase 2 January Medi Cal is California s. Welfare System CalFresh Supplemental Medicaid program offering low. Nutrition Assistance cost health coverage for, Phase 1 November Program or SNAP children and adults with limited. recipients income,Provide service to foster,children between the. ages of 13 26, Sept 18 Oct Nov Dec Jan 19 Feb Mar Apr May Jun Jul Aug Sept.
Proposed Rollout,CA Children and,Pilot Programs,Family Services. Other partners as determined by CPUC, 2017 Sprint All rights reserved This information is subject to Sprint policies regarding use and is the property of Sprint and or its relevant affiliates and may contain restricted confidential or privileged materials intended for the sole use of the intended recipient Any review use distribution or disclosure is prohibited without authorization 5. Pilot Program Duration Considerations,Measure Success Alter End or Extend. Boost recommends a pilot duration of 18 24 months for each partner because this will give CPUC Boost. Soak time for new partners to get up to speed on process the offer and best way to educate potential members. Means to identify any operational hurdles and implement solutions. Measure success in an environment where there are no other competing factors influencing the program design. Customer is eligible for the subsidy as long as they pay their portion of the monthly payment due up through the. targeted end date of the pilot program for each partner up to 24 months. If pilot ends Boost will imitate a customer education process for subscriber to maintain service at a non discounted rate Subscribers who do not. choose a new Boost plan by the pilot s end date will be automatically migrated to the lowest market offer 35 Unlimited Talk Text 3GB High. Speed data, If pilot extends customer will continue to receive subsidy discount. Sept Jan Apr Jun Sept Jan Apr Jun Sept Jan Apr Jun Sept. Proposed Duration,18 19 19 19 19 20 20 20 20 21 21 21 21.
Pilot Programs,Partner A End or Extend,Partner B End or Extend. Partner C End or Extend,Other End or Extend, 2017 Sprint All rights reserved This information is subject to Sprint policies regarding use and is the property of Sprint and or its relevant affiliates and may contain restricted confidential or privileged materials intended for the sole use of the intended recipient Any review use distribution or disclosure is prohibited without authorization 6. Pilot Details iFoster, 2017 Sprint All rights reserved This information is subject to Sprint policies regarding use and is the property of Sprint and or its relevant affiliates and may contain restricted confidential or privileged materials intended for the sole use of the intended recipient Any review use distribution or disclosure is prohibited without authorization 7. Process Flow,Communication Strategy,Training Resources. Subscriber Handling, 2017 Sprint All rights reserved This information is subject to Sprint policies regarding use and is the property of Sprint and or its relevant affiliates and may contain restricted confidential or privileged materials intended for the sole use of the intended recipient Any review use distribution or disclosure is prohibited without authorization 8.
California LifeLine Subsidy Pilot,Unique Offer for iFoster. CPUC has indicated its intent to cover device,provision for iFoster youth. Boost Monthly Plan 35,Offer Discount for iFoster 10 00. Amount Subsidized by CPUC 25 00, Product Specs https www boostmobile com phones zte Foster Youth Pays Monthly 0. prestige 2 html,Plan Includes,Talk Unlimited Talk,Text Unlimited Text.
Boost creates a unique discounted offer Data Unlimited Data w 3GB High Speed Data. configured at 0 monthly payment for iFoster, Mobile HotSpot Extracted from High Speed Data Additional Data. youth Available For purchase,Video Speeds SD Video. Monthly Service is subsidized by CPUC, Boost Offer Notes These Boost price plans are configured exempt from MTS for this program All. All plans are for single lines only telecommunication taxes and surcharges applicable to such services are exempt. Existing Boost subscribers are eligible for discounted on this price plan and no taxes or surcharges apply to the subsidy received from. the CPUC and its affiliates Unless otherwise indicated by the CPUC. offer if pre determined by CPUC iFoster County, Government Only 1 package phone service can be provided per youth based on Youth. Requires CPUC approval Name Youth DOB Youth Ward of the Court letter. 2017 Sprint All rights reserved This information is subject to Sprint policies regarding use and is the property of Sprint and or its relevant affiliates and may contain restricted confidential or privileged materials intended for the sole use of the intended recipient Any review use distribution or disclosure is prohibited without authorization. Process Flow,ELIGIBILITY AWARENESS ACTIVATE SUBSIDY.
CPUC issues subsidy,reimbursement to Boost for,active subscribers on Promo. ELIGIBILITY VALIDATION,First Last DOB PTN,promo code and unique. identifier,iFoster creates a,unique application to. determine youth iFoster,On behalf of the foster you iFoster performs. eligibility Working in,conjunction with county, purchases orders the Boost Device and Uses one data true.
Boost Internal Customer, governments time use promotion code to unlock discounted offer up. Accounting Exception, documentation and activate the account at boostmobile com monthly. ELIGIBILITY,BOOST PROVIDES,DOCUMENTATION,Digital landing page url with program rules and. Youth CSW agreement, Proof of Dependency WOC or training materials for iFoster representatives. LOD with having been in and foster Youth Boost Revenue Remove subsidy. foster care on their 13th Unique Program FAQs Reconciliation from ineligible. birthday Escalation intake form for iFoster to subscribers. Approval to share privacy data communicate with Boost to handle. first last name DOB shipping escalations special cases. address OPEN,Waiting for methodology from the Commission.
Boost Mobile,Boost sends file of unique Boost generates a. promotion codes to iFoster on what this would look like If required Boost. list of all active,can provide a 2nd promo code for the. purchase of an approved handset subscribers on,PROMOTION CODE unique iFoster. Promo codes are one time use,Have an expiration date. Only good for new customers to Boost,Manual process established to move.
a qualifying,2017 Sprint existing,All rights reserved Boost iscustomer. This information subject to Sprint policies regarding use and is the property of Sprint and or its relevant affiliates and may contain restricted confidential or privileged materials intended for the sole use of the intended recipient Any review use distribution or disclosure is prohibited without authorization. onto pilot,Customer Communication Strategy, Boost Mobile anticipates communication with pilot participants and will collaborate with CPUC and. iFoster as to the content frequency and outreach methods of those communications. All collateral and communication materials will be shared with the CPUC for review approval. Purchase Activation, Activation on Pilot Onboard Engage Grow Recognize Intervention Re engagement. Activation SMS with Welcome Support N A N A,acct PIN This will be co written by. BYOD Phone Swap Boost and iFoster to direct,Porting youth to iFoster for.
assistance, 2017 Sprint All rights reserved This information is subject to Sprint policies regarding use and is the property of Sprint and or its relevant affiliates and may contain restricted confidential or privileged materials intended for the sole use of the intended recipient Any review use distribution or disclosure is prohibited without authorization 11. Reporting Subsidy Reimbursement Filing,Type Metric Frequency. Subsidy Data Activation Rate Monthly,Reimbursement Churn Rate. CPUC issue subsidy Activation Date,reimbursement 25 Tenure in Pilot Program. for each iFoster,subscriber in the file,Usage Behavior Usage Data Voice Text Quarterly.
1 3 Purchases Spending,iFoster Survey Academic employment Quarterly. performance,Social connectiveness,Overall well being. Active Subscriber File,Exceptions File,Boost will provide a list of all. Subscribers identified by,active subscribers on the. either Partner or CPUC can,iFoster promo offer,be removed from the pilot via.
a manual process These,subscribers will be placed on. non subsidized Boost plans,and responsible for full MRC. Activation Date, 2017 Sprint All rights reserved This information is subject to Sprint policies regarding use and is the property of Sprint and or its relevant affiliates and may contain restricted confidential or privileged materials intended for the sole use of the intended recipient Any review use distribution or disclosure is prohibited without authorization 12. Training and Resources,Boost Mobile in collaboration with iFoster and. the CPUC will support the pilot with training,documentation and both printed and digital.
A unique landing page url will be established to,support iFoster associates and youth escalate. cases as needed,CPUC will review and approve in an expedited. 2017 Sprint All rights reserved This information is subject to Sprint policies regarding use and is the property of Sprint and or its relevant affiliates and may contain restricted confidential or privileged materials intended for the sole use of the intended recipient Any review use distribution or disclosure is prohibited without authorization 13. Subscriber Handling, In order to operationally support the pilot Boost will create new internal processes to handle subscriber escalations. Existing Boost subscriber is eligible to partake in the Pilot. Eligibility iFoster in conjunction with county governments must determine subscriber is eligible to participate in. the pilot and have available a valid promo code for the youth. Channel Boost will create a registration like intake form on the web for iFoster or the youth to securely enter their. account information along with a valid unused promo code. ACTIVATION How does the customer get onto the discounted Boost monthly rate plan SUBSIDY REIMBURSEMENT How does Boost reconcile with the CPUC Pilot Overview In direct response to CPUC concerns regarding the FCC s NPRM NOI low subscriber response and renewal rates and an overall desire to improve in the existing CA LifeLine program Boost presents the proposed pilot offering a

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