An Extensive Guide To Web Form Usability Professor Swisher

An Extensive Guide To Web Form Usability Professor Swisher-Free PDF

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An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g. In this article we ll provide practical guidelines that you can easily follow These guidelines. have been crafted from usability testing field testing website tracking eye tracking Web. analytics and actual complaints made to customer support personnel by disgruntled users. Editor s note A must have for professional Web designers and developers The Printed. Smashing Books Bundle is full of practical insight for your daily work Get the bundle right. Why Web Form Usability Is Important, The ISO 9241 standard defines website usability as the effectiveness efficiency and. satisfaction with which specified users achieve specified goals in particular environments. When using a website users have a particular goal If designed well the website will meet. that goal and align it with the goals of the organization behind the website Standing. between the user s goal and the organization s goals is very often a form because. despite the advances in human computer interaction forms remain the predominant form of. interaction for users on the Web In fact forms are often considered to be the last and most. important stage of the journey to the completion of goals. Let s clarify this last point by discussing the three main uses of forms As Luke Wroblewski. states in his book Web Form Design Filling in the Blanks 6 every form exists for one of. three main reasons commerce community or productivity The following table translates. each of these reasons into the user and business objectives that lie behind them. 2 of 23 1 26 12 5 24 PM, An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g. Uses of forms based on Luke Wroblewski s Web Form Design Filling in the Blanks 8. Thus the relationship between forms and usability have two aspects. 1 Forms can make a website usable or unusable because they stand in the. way of the user achieving their goal, 2 Forms need to be usable in order to help the user achieve that goal. This post will focus on the second point because a usable form will naturally contribute to. the overall usability of the website hence the first aspect. The Six Components Of Web Forms, Web forms are a necessity and often a pain point for both designers and users Over time. users have formed expectations of how a form should look and behave They typically. expect Web forms to have the following six components. 3 of 23 1 26 12 5 24 PM, An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g.
1 Labels These tell users what the corresponding input fields mean. 2 Input Fields Input fields enable users to provide feedback They include text. fields password fields check boxes radio buttons sliders and more. 3 Actions These are links or buttons that when pressed by the user perform an. action such as submitting the form, 4 Help This provides assistance on how to fill out the form. 5 Messages Messages give feedback to the user based on their input They can. be positive such as indicating that the form was submitted successfully or. negative The user name you have selected is already taken. 6 Validation These measures ensure that the data submitted by the user. conforms to acceptable parameters,4 of 23 1 26 12 5 24 PM. An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g. Skype 11 s registration form contains all six components. Tackling Usability Via Three Aspects Of Forms, Despite differences in layout functionality and purpose all forms have three main aspects. as noted by Caroline Jarrett and Gerry Gaffney in their book Forms That Work Designing. Web Forms for Usability 12, 1 Relationship Forms establish a relationship between the user and the. organization, 2 Conversation They establish a dialogue between the user and the.
organization, 3 Appearance By the way they look they establish a relationship and a. conversation, For a form to be usable all three aspects need to be tackled Let s look at each aspect in. turn to figure out how to make a form truly usable along with practical guidelines that you. can easily follow,Aspect 1 The Relationship, No man is an island the 17th century English poet satirist lawyer and priest John Donne. once said Indeed human beings thrive on relationships be they amorous friendly. professional or business A form is a means to establish or enhance a relationship between. the user and the organization When done badly it can pre empt or terminate such a. relationship,With this in mind a number of principles emerge. Relationships are based on trust so establishing trust in your form is critical. This can be achieved through the logo imagery color typography and wording. The user will feel at ease knowing that the form comes from a sincere. organization, Every relationship has a goal be it love and happiness in a romantic.
5 of 23 1 26 12 5 24 PM, An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g. relationship or financial gain in a business relationship Ask yourself what is the. goal of your form, Base the name of the form on its purpose That name will inform users what. the form is about and why they should fill it in, Just as in a relationship getting to know the other person is essential Get to. know your users and always consider whether the questions you re asking are. appropriate and if so whether they are timely This will instill a natural flow to. Knowing your users will also help you choose appropriate language and. remove superfluous text And it will help you craft an interface that balances. your needs and the user s, Do not ask questions beyond the scope of the form In a relationship you. would become distrustful of someone who asked questions that were out of. place The same thing happens online Consult with relevant stakeholders to. see what information really is required, Sudden changes in behavior or appearance will make users edgy Likewise.
never introduce sudden changes between forms or between steps in a form. 6 of 23 1 26 12 5 24 PM, An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g. Know your users Make it easy for registered users to log in and for new users to register. Debenhams 15 makes this distinction barely noticeable. 7 of 23 1 26 12 5 24 PM, An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g. Amazon 17 on the other hand simplifies the process for registered and new customers. Aspect 2 The Conversation, A form is a conversation And like a conversation it represents two way communication. between two parties in this case the user and the organization In fact the user has filled. out the form in order to initiate communication with the organization. For instance with a social network a user would fill out a registration form to inform the. organization that they would like to join In inviting their request whether automatically or. manually the organization would ask the user a number of questions in the form of labels. such as their first name last name email address and so forth Upon acceptance or denial. the company would inform the user of the outcome thus completing the communication. Viewing forms from this perspective yields some useful guidelines. As mentioned a form is a conversation not an interrogation Aggressive. 8 of 23 1 26 12 5 24 PM, An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g. wording in labels will make users feel edgy and if they do not leave they will. most likely give you the answers that you want to hear rather than the truth. Order the labels logically reflecting the natural flow of a conversation For. example wouldn t it be weird to ask someone their name only after having. asked a number of other questions More involved questions should come. towards the end of the form, Group related information such as personal details The flow from one set of.
questions to the next will better resemble a conversation. Yahoo s 19 registration form effectively groups related content through purple. headings and fine lines,9 of 23 1 26 12 5 24 PM, An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g. While Constant Contact 21 groups related content it separates the groups too. much which could confuse the user, As in a real conversation each label should address one topic at a time. helping the user to respond in the corresponding input field. The natural pauses in a conversation will indicate where to introduce white. space how to group labels and whether to break the form up over multiple. In any conversation people get distracted by background noise So remove. clutter such as banners and unnecessary navigation that might distract users. from filling out the form,10 of 23 1 26 12 5 24 PM. An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g. Dropbox 23 provides a fine example of what a registration form should look like. The white space is effective and the page uncluttered. Aspect 3 The Appearance, The appearance or user interface UI is central to the usability of a Web form and there are. several guidelines for this To simplify the discussion let s group them into the six. components presented earlier, Individual words vs sentences If the purpose of a label is simple to.
understand such as to ask for a name or telephone number then a word or two. should suffice But a phrase or sentence might be necessary to eliminate. 11 of 23 1 26 12 5 24 PM, An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g. Amazon s 25 registration form contains full sentences whereas individual words. would have sufficed, Sentence case vs title case Should it be Name and Surname or Name and. surname Sentence case is slightly easier and thus faster to follow. grammatically than title case One thing is for sure never use all caps or else. the form would look unprofessional and be difficult to scan. 12 of 23 1 26 12 5 24 PM, An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g. See how difficult it is to quickly scan the labels in Barnes Noble s 27. registration form, Colons at the end of labels UI guidelines for some desktop applications and. operating systems such as Windows recommend adding colons at the end of. form labels Some designers of online forms adhere to this primarily because. old screen readers mostly rely on the colon symbol to indicate a label Modern. screen readers rely on mark up specifically the label tag Otherwise the. colon is a matter of preference and neither enhances nor detracts from the. form s usability as long as the style is consistent. Alignment of labels top vs left vs right Contrary to common advice above. the input field is not always the most usable location for a label It s ideal if you. want users to fill in the form as fast as possible But there are times when you ll. want to deliberately slow them down so that they notice and read the labels. attentively Also keeping a long form to a single column and making users scroll. down the page is better than breaking it up into columns in an attempt to keep. 13 of 23 1 26 12 5 24 PM, An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g.
everything above the fold Each style of alignment has its advantages and. disadvantages, Times retrieved from Label Placement in Forms 28 by Matteo Penzo. 14 of 23 1 26 12 5 24 PM, An Extensive Guide To Web Form Usability Smashing UX De http uxdesign smashingmagazine com 2011 11 08 extensive g. Forms should never consist of more than one column Notice how easy it is to. ignore the column on the right here on Makeup Geek 30 not to mention the note. about Required fields at the bottom,2 INPUT FIELDS. Type of input field Provide the appropriate type of input field based on what is. being requested Each type of input field has its own characteristics which. users are accustomed to For instance use radio buttons if only one option of. several is permitted and check boxes if multiple choices are allowed. Customizing input fields Do not invent new types of input fields This was. common in the early days of Flash websites and it seems to be making a. comeback I have seen some odd input fields implemented with jQuery Simple. is often the most useful Keep input fields as close to their unaltered HTML. By Justin Mifsud An Extensive Guide To Web Form Usability Published on November 8th 2011 in Forms Interfaces Usability with 58 Comments Contrary to what you may read peppering your form with nice buttons color and typography

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