4 Practical Ways to Foster Working and Teaming in a

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4 Practical Ways to Foster Working and Teaming in a Virtual World. and leaders to work e ectively productively and in a connected manner Organizations can deploy four practices to get. 1 Understand the work, Reinventing the workplace should start with the work itself Our 2020 Future of Talent research revealed that 100 percent of high. performing organizations consider the work to be done when redesigning the workplace compared to just 48 percent of. low performing organizations 1 Starting with the work means understanding the work that needs to be accomplished what. interactions are needed and how customers are impacted. The workers that do the daily work are best equipped to provide insights into collaboration requirements who they work with. each day and accessibility needs what tools resources and or information are essential. Call to Action, Establish a clear understanding of what work in its current form can be accomplished in remote or virtual environments. and what work cannot by mapping out access and collaboration requirements for that work. Involve the workforce in identifying opportunities to innovate work which is traditionally accomplished in in person. environments calling on workers who are closest to the customer to reinvent the work for new value and meaning. Determine new capabilities and digital technologies needed to make accomplishing work remotely feasible and scalable. Iterate along the way for continued value generation for all stakeholders the workforce customers and the business. 2 Focus on the workforce experience especially what s di erent at a distance. The workplace physical and digital should serve the organization s workforce Workforce experience de ned as all the. connections between individuals and their colleagues leaders and employer encompassing personal physical digital and. organizational elements2 is key to a human centered approach and should be front and center in the remote workplace Our. research showed that high performing organizations are 4 2 times more likely than low performing organizations to consider the. workforce experience in workplace redesign 3, Leveraging digital tools and technologies to facilitate accomplishing work in new ways is not su cient unless organizations can. anchor the workforce through an experience that is dynamic and inclusive one that evolves in tandem with broader changes in. the business environment A holistic workforce experience places the worker truly at the center supports wellbeing and is. anchored by core behaviors such as inclusivity trust and humanity 4 To advance in this area organizations should consider. Prioritizing workforce wellbeing Leaders can drive wellbeing within their organization by taking an inclusive approach. to work exibility and o ering options that meet a variety of diverse needs For example some workers may have an. environment that is more suited to video based conferencing than others By providing options to either use a call or a. video conference workers don t feel pressured to immediately jump to new ways of working Through adaptable programs. and supportive leadership workers will feel empowered to use exible work options without fear of consequence 5. Additionally talent and technology leaders can expand the scope of wellbeing to digital wellbeing by leveraging arti cial. intelligence AI to mitigate the perils of always on technology For example some email systems now use AI to sort emails. into categories making urgent emails easier to locate and only pushing primary emails to a user s phone 6. Articulating and reinforcing behaviors vital to virtual collaboration The most successful organizations consider. workforce experience to be collectively owned by the organization its leaders and its workers As an organization. embraces remote and virtual work HR plays a critical role in articulating and reinforcing behaviors that are vital for workers. and leaders7 see the following gures to e ectively collaborate virtually HR also acts as an enabler by working with IT and. the business to explore and implement tools and platforms that can support dynamic work locations and asynchronous. collaboration, 2 Copyright 2019 Deloitte Development LLC All rights reserved Not for distribution Licensed material. 4 Practical Ways to Foster Working and Teaming in a Virtual World. Workforce Behaviors Vital to E ectively Collaborate Virtually. Deloitte Consulting LLP 2020, 3 Copyright 2019 Deloitte Development LLC All rights reserved Not for distribution Licensed material.
4 Practical Ways to Foster Working and Teaming in a Virtual World. Leadership Behaviors Vital to E ectively Collaborate Virtually. Deloitte Consulting LLP 2020,Call to Action, Approach exibility and remote work with a focus on worker wellbeing and productivity Empower workers with supportive. leadership and adaptable programs to deliver their best work while addressing diverse needs. Expand the scope of wellbeing to digital wellbeing by being sensitive to the fact that the workforce can be overwhelmed. with always on technology, Articulate and foster expected behaviors that are vital to collaborating e ectively in a virtual environment These behaviors. are modeled by leaders and shared across the organizations by workers and teams. 3 Provide extra help for workers and leaders, Creating a virtual or remote workplace means change sometimes signi cant change for the workforce Leaders should lead. their teams in new ways without connecting with them in person Team members should collaborate di erently and engage with. customers in new ways New technologies for collaboration and remote work should be used to enable success in new workplace. 4 Copyright 2019 Deloitte Development LLC All rights reserved Not for distribution Licensed material. 4 Practical Ways to Foster Working and Teaming in a Virtual World. For example team members and team leaders should be able to run successful virtual meetings A key tenet of a human centered. approach is understanding the intrinsic needs of workers as human beings Human beings have an inherent need for social. contact and organizations should collectively strive to instill a sense of belonging and community through ways in which work is. accomplished Optimizing and personalizing meetings is a powerful means of preempting and addressing isolation while working. remotely and to create a more personalized and engaging experience For instance leveraging video during virtual meetings is. as close to a personal face to face interaction as is possible in a remote setup As added bene ts it encourages attendees to be. fully present rather than being distracted by multitasking The following gure outlines additional tips for creating successful virtual. meetings 8,Tips for Creating Successful Virtual Meetings. Deloitte Consulting LLP 2020,Call to Action, Assess workforce and leadership readiness for workplace changes using a variety of instruments like surveys pulse.
checks or focus groups and determine where the biggest gaps are. Communicate the reasons for workplace changes clearly and transparently speci cally home in on the bene ts for. 5 Copyright 2019 Deloitte Development LLC All rights reserved Not for distribution Licensed material. 4 Practical Ways to Foster Working and Teaming in a Virtual World. Preempt and address isolation Create opportunities and capacity for workers teams and leaders to build relationships. and personalize interactions, Support the workforce and leaders with tools resources and training to enable them to work and manage e ectively in a. remote virtual environment, 4 Use data to inform decisions and uncover opportunities to tweak and tune. Our research showed that high performing organizations are an astounding 15 times more likely than low performing. organizations to use data to inform workplace decisions 9 Today there is no shortage of data that of course includes people. data High performing organizations use an average of seven data sources compared to only three for low performing. organizations to understand the complex requirements of their workforce and the resulting workplace needs 10 These data. sources can be from within their organization e g human resources information systems employee survey data operational. work systems and from outside e g customer requirements broader talent market trends or data about the remote potential. for jobs Examples of future of work metrics related to the workplace include the e ectiveness and utilization of alternative. workplace opportunities the engagement diversity and inclusion ratings of remote hybrid workers mobile tool availability and. utilization and collaboration tools analysis or organizational network analysis to identify where connections are existing and. where they should be strengthened 11 All of these data points should inform the organization s decisions about workplace options. and how to transition toward those options,Call to Action. Facilitate discussions with the business and IT to identify and prioritize opportunities to solve workplace issues with data. Utilize data from external sources as applicable e g the remote working potential of speci c job codes based on O NET. Start small and experiment with di erent types of data and analysis to nd what works best for the organization and then. iterate and scale those metrics,Recommended Reading. People Metrics for the Future of Work Preparing for What s Next. Interactive Workforce Transformation Framework, 4 Ways to Future Proof Your Organization with Workforce Transformation.
6 Copyright 2019 Deloitte Development LLC All rights reserved Not for distribution Licensed material. 4 Practical Ways to Foster Working and Teaming in a Virtual World. 1 Future of Talent research Deloitte Consulting LLP 2020. 2 Interactive Workforce Experience Framework Deloitte Consulting LLP Christina Rasieleski and Matthew Deruntz 2019. 3 Future of Talent research Deloitte Consulting LLP 2020. 4 The Workforce Experience Maturity Model Deloitte Consulting LLP Christina Rasieleski and Matthew Deruntz 2019. 5 Deloitte Survey Most Professionals Take Advantage of Flexible Work Options Despite Perceived Consequences to Professional Growth Deloitte Consulting LLP 2020. 6 A new inbox that puts you back in control O cial Gmail Blog Google Itamar Gilad May 29 2013 https www blog google products gmail a new inbox that puts. you back in, 7 Increasing Organizational Resilience in the Face of COVID 19 Deloitte Consulting LLP 2020. 8 Increasing Organizational Resilience in the Face of COVID 19 Deloitte Consulting LLP 2020. 9 Future of Talent research Deloitte Consulting LLP 2020. 10 High Impact People Analytics research Deloitte Consulting LLP 2017. 11 People Metrics for the Future of Work Preparing for What s Next Deloitte Consulting LLP Kathi Enderes and Zack Toof 2020. Bersin is the indispensable digital destination for the HR Professional to build capability community and credibility stay informed and lead on workforce issues Our membership. delivers research based people strategies designed to help leaders drive exceptional business performance A piece of Bersin research is downloaded on average approximately. every minute during the business day More than 5 000 organizations worldwide use our research and consulting to guide their HR talent and learning strategies. As used in this document Deloitte means Deloitte Consulting LLP a subsidiary of Deloitte LLP Please see www deloitte com us about for a detailed description of our legal. structure Certain services may not be available to attest clients under the rules and regulations of public accounting. This publication contains general information only and Deloitte is not by means of this publication rendering accounting business nancial invest ment legal tax or other. professional advice or services This publication is not a substitute for such professional advice or services nor should it be used as a basis for any decision or action that may. a ect your business Before making any decision or taking any action that may a ect your business you should consult a quali ed professional advisor Deloitte shall not be. responsible for any loss sustained by any person who relies on this publication. Publication Date April 1 2020, 7 Copyright 2019 Deloitte Development LLC All rights reserved Not for distribution Licensed material. 4 Practical Ways to Foster Working and Teaming in a Virtual World For many reasons we all nd ourselves increasingly working across distances We might be working from home a shared o ce space or even a co ee shop And we might be working with teammates in other locations perhaps even in other parts of the world Virtual and remote

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